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Laura Hazard OwenMay 23, 2022

Reader comments on news sites: We want to hear what your publication does

What is your news site doing with reader comments these days?

Katalina Deaven, Talia Stroud, and Gina MasulloJuly 28, 2021

“We disagree on what the space should be”: Editors discuss the future of comment sections

What’s the purpose of a comment section?

News sites that turn off commenting don’t drive users to social media instead, a study finds

Joshua BentonNovember 2, 2018

If you let commenters go after your reporters, it hurts your credibility with other readers

The bright side (?): Women don’t seem to face a higher credibility penalty from a mean comment than men do.

Christine SchmidtJune 13, 2018

“Did you even READ the piece?” This startup wants to make that question obsolete for commenters

The battle against the uncivil comments section is also a battle against high bounce rates for reallyread.it.

Ricardo BiltonFebruary 2, 2018

The Atlantic is killing its comments in favor of a new Letters section to showcase reader feedback

“Design-wise, comments are treated as an afterthought. We wanted to find a way to elevate the best ideas from our readers.”

Christine SchmidtAugust 11, 2017

Remember that Norwegian site that made readers take a quiz before commenting? Here’s an update on it

For one thing, people did really, really badly on the quizzes (although that could be due to a language barrier).

Ricardo BiltonJune 14, 2017

With its new Reader Center, The New York Times wants to forge deeper connections with its readers

“We want to do everything we can to hear more of those voices and amplify them.”

Shan WangJune 13, 2017

Saiba como The New York Times planeja automatizar moderação de comentários

O jornal desenvolveu softwares para analisar conteúdo.

Shan WangJune 13, 2017

The New York Times, with a little help from automation, is aiming to open up most articles to comments

Previously, 10 percent of the Times’ articles were open to comments. With a tool called Perspective, from Google parent Alphabet’s tech incubator, to help evaluate comments in bulk, it’s shooting for 80 percent open to comments by the end of this year.

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