Justin Ellis – Nieman Lab https://www.niemanlab.org Mon, 23 May 2022 17:38:52 +0000 en-US hourly 1 https://wordpress.org/?v=6.2 Exit music (for content): Parting #hottakes on the life cycle of the media business https://www.niemanlab.org/2015/11/exit-music-for-content-parting-hottakes-on-the-life-cycle-of-the-media-business/ https://www.niemanlab.org/2015/11/exit-music-for-content-parting-hottakes-on-the-life-cycle-of-the-media-business/#comments Mon, 09 Nov 2015 14:00:30 +0000 http://www.niemanlab.org/?p=116480 If you’ve read anything I’ve written here on Nieman Lab over the past five years, you’ve likely noticed I’m fond of slipping pop culture analogies — or wholesale imagery — into stories about the media business. Yes, it’s a crutch. But at least I admit I have a problem. Besides, I love TV and comics and I’m not ashamed of it. They’re my Rosetta Stone for trying to make sense of the changes that are going on in media.

Which is what brings me to Battlestar Galactica. There’s a scene in the 2003 miniseries that led to the revival of the 1970s sci-fi show that I regularly go back to because it feels connected to the state of journalism.

Some setup: Sexy robots vs. Edward James Olmos in space. Humanity is on the run, and two characters are at a crucial moment deciding whether they need to fight or flee. And then, one says:

I’m going to be straight with you here: The human race is about to be wiped out. We have 50,000 people left, and that’s it. Now, if we are even going to survive as a species, then we need to get the hell out of here and we need to start having babies.

Extinction-level events have more or less become the new normal in the news business. Think back to Craigslist, moving up to the scourge of content farms, the aggregator threat. And let’s not forget paywalls, native advertising, brogrammers, and, now, ad blockers.

Which is why you’d think journalism should have been wiped out by now. And yet it’s surprisingly resilient — and, under the right circumstances, profitable. But in order to reach whatever the hell the future looks like in this business, it’ll be necessary to step back from the #contentwars and start, well, building new things. Or, starting having babies.

Every minute spent debating whether bloggers are journalists, if Vice is really in the news business, if journalists need to learn code, and if viral traffic is bullshit is time not spent making something that might have the potential to connect with an audience, or even motivate them to open their wallets.

Which, of course, is why I’d like to ride into the sunset by firing off some burning hot takes on the state of the news business. Aside from being a talking head with a mustache, I’ve played on a softball team for the Harvard Business Review, which pretty much makes me an MBA. Prepare yourself for this burrito bowl of incisive media analysis. Call your lawyer, a priest, and that guy you know who plays in a kickball league with someone at Andreessen Horowitz.

Cash up front

There’s suddenly a lot of Scarface: The World is Yours-sized piles of money between investments in places like BuzzFeed, Vox Media, Vice, and Business Insider.

How worried should we be that all this money will collapse the budding online journalism economy? Is private investment only inflating media companies that are still scrambling to find a foothold in a quickly shifting advertising environment? Is it creating a system of have and have nots, where the only way to survive is to reach broad audiences across a variety of verticals that also position you for an over-the-top offering on the synergistic telecom company that is snuggling up for global strategic planning?

SHUT UP AND TAKE THE MONEY before Elon Musk triggers The Singularity.

The once and future Vine

Speaking of omnipresent corporations that control vast amounts of power and probably a doomsday machine or two, let’s talk about moving pictures on screens. You know what’s going to be huge very soon? Video.

At this point, I’m certain the people who keep saying video is the future are also responsible for selling us all on Dippin’ Dots as the ice cream of the future. Because dessert in pellet form is the ultimate in snackable content.

First it was raw video shot by newsrooms. Then it was video shot by your “one-man band” and his/her multimedia bug-out/burn-out bag. Actually, strike that. Hosted, newscast-style video segments shot inside your newsroom is actually the next big thing.

Everyone is trying to chase the (legal) high that is video ad dollars. Because when you’re counting digital dimes and pennies, nice fat prerolls from Ford or Taco Town are salvation.

Should you be staffing up your own Motion Pictures unit? Absolutely. Do you need to get on YouTube Gold Club Elite? Probably. Now that you’ve got cartoon bags of money lying around, spend it on green screens and craft services, and “the talent.” How else can you double-down and gain that sweet ad cash for your investigative travelogue series on animal husbandry? Frankie Muniz’s people are already onboard.

That may not stop those millennials you’re hunting from watching most of their content on Vine, Instagram, or Snapchat.

Even snake people read the news

Listen, I like snake people as much as the next guy. Some of my favorite former coworkers are millennials. And sure, once you get over the fact that your Diff’rent Strokes references hold no water and that they have questionable eating habits, they’re not entirely terrible human beings.

But do they really, really need entire swaths of the Internet dedicated to millennial-focused content initiatives? Have we learned nothing from the crimes of Kidz Bop?

Journalism’s unhealthy lust for the young rivals only Hollywood’s in its vigor and persistence. As someone who was a one-time “youth columnist” for a newspaper, I assure you stories on skate parks and Tamagotchi will not trick them into subscribing to anything.

Millennials, like most human beings, probably just want a delicious mix of information that crosses their interests, surprises them, and fits into their daily habits in comfortable ways. Much like a Tamagotchi.

“Where do you see yourself in five years?”

How many more indicators does the media business need that it should be hiring more brown people, queer people, transgender people, young people, or women people? Here is a basic question: Does your operation in any way resemble the audience you are trying to reach? Oh, it looks like Roger Sterling’s garden party? Interesting.

Making newsrooms more inclusive isn’t about creating a representative democracy of personal identities. “Yes, you there, 24-year-old Jewish lesbian who grew up in Ames, Iowa? What do you people want from us?” Creating that newsroom is about increasing the variety of voices that will inform stories and create projects that could expand your audience. It’s also, about staying competitive with your peers. Those young, hungry staffers who scare you are looking for paths to the future in your company.

It reminds me of a passage from our holiest of scriptures in media, The New York Times innovation report:

We rarely hire outsiders directly into leadership positions. We have struggled to groom our digital journalists for leadership, in part because we don’t fully know how to use their skills. And we have a tendency to move traditional journalists into top digital roles.

Take the time. Take the risk on a candidate that doesn’t meet whatever idealized vision you had in your head for a position. If they don’t have all the qualifications, that just makes them more hungry. If they make you uncomfortable, even better. The only people who should obsess over “fit” are Tim Gunn and Heidi Klum.

Listen, since we’re all going to be working for Stacy-Marie Ishmael or Lydia Polgreen at some point anyway, you’ve got nothing to lose.

Well, actually

Not everything can be solved by the Times’ Innovation Report. Sorry.

For that matter, there’s not a lot that can be solved by imitating what the Times does. Or any other Major Media Brand. Welcome to my seminar on Media Nihilism and The Infinite Sadness.

When you write about media companies over an extended period of time, you see when trends take hold and suddenly everyone in school is now wearing Lululemon yoga pants and L.L. Bean duck boots. Or, in this case, developing sponsored content, events businesses, and membership programs.

The days of successfully running a media company by playing follow the leader are officially over. Realistically, how many media companies are going to come up with a strategy for messaging apps, or devote time to understanding them? How many have the ad staff necessary to program sponsorships for a newsletter or podcast over the next six months? If we’re honest, there are maybe five companies capable of operating remote drone bases for targeted news insertion strikes.

Does this mean you should stop reading Nieman Lab and change your out of office responder to ¯\_(ツ)_/¯?
Of course not. Instead, pick and chose the things that seem like they could apply to your specific corner of the media universe. Think of it as a Choose Your Own Adventure, but with more wearables.

Now, with all of that settled, my heart can be at rest as I say a farewell to #content. Thanks again to Josh, Laura, Yossi, and Shan. And Fuego, I think I’ll miss you most of all.

If there’s another thing I come back to — other than quotes about fighting robots and making babies in space — it’s the things David Carr would say and write. In 2013, he told Ken Doctor: “I like that people pay attention to what I write, but I never get confused about the fact that if my last name were not New York Times, far fewer would care what I thought.”

Thanks for reading, and for putting up with me, for five years. I’m pretty sure this journalism thing is going to work itself out.

Justin Ellis was a staff writer at Nieman Lab for five years. He is now a senior editor for ESPN The Magazine.

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Ed Silverman of Pharmalot on building longevity — and audience loyalty — in blogging https://www.niemanlab.org/2015/10/ed-silverman-of-pharmalot-on-building-longevity-and-audience-loyalty-in-blogging/ https://www.niemanlab.org/2015/10/ed-silverman-of-pharmalot-on-building-longevity-and-audience-loyalty-in-blogging/#comments Wed, 28 Oct 2015 13:30:45 +0000 http://www.niemanlab.org/?p=116575 It’s only fitting that a blog about pharmaceutical companies would be adept at staving off death.

For almost a decade, Ed Silverman has gained a reputation for his encyclopedic knowledge of the world of drug manufacturers and his ability to keep Pharmalot, his one-man blog dedicated to that subject alive.

But it’s been a long journey. Pharmalot started life as an early example of newspaper blogging by the Newark Star-Ledger. “The editor was looking for ideas of some sort, to create new sites. I wasn’t sure if he was looking for a full website or something else. But I suggested something about the pharmaceutical industry,” Silverman told me. In 2007, Pharmalot officially launched; a year later, as newspapers reeled from the financial crisis, Silverman took a buyout.

The story could have ended there. But over the years, Silverman (and Pharmalot) have had many homes and sponsors — as an independent blog, then as part of UBM Canon, and under The Wall Street Journal until this summer. Now Silverman and Pharmalot are moving again, to Stat, the new health and life science site produced by The Boston Globe, set to launch this fall.

At each point in its life cycle, Silverman fought hard for Pharmalot, negotiating to keep the rights to the name readers recognized. “I happened to suggest Pharmalot at the right time, if only because there were a lot of shifts and opportunities to start something new,” Silverman says.

At a time when even longstanding blogs can be shut down in an instant, that Silverman has been able to keep Pharmalot alive and develop a loyal audience is remarkable. Silverman says he still hears from people who were readers back in the Star-Ledger days, eight years ago.

I recently spoke with Silverman about what it took to keep Pharmalot growing, how blogging has changed over the years, and what information readers expect on drug makers and the agencies that oversee them. Here’s a lightly edited transcript of our conversation.

Justin Ellis: How would you describe the mission of Pharmalot?

Ed Silverman: I see it as a vehicle for providing a mix of news and analysis, a little commentary and conversation. There’s a place for people to comment — sometimes that kicks in and other times not. That’s how I see it overall.

Ellis: Why continue on with it? There were several times you could have gone in a different direction.

Silverman: Well, my larger calculation was this: I’ve been a journalist for a few decades and I’m in a stage in life where I’ve got experience and some professional visibility. I still have one child at home. I have one who’s out of college, one who’s halfway through, and I think he’s more or less taken care of. Candidly, it’s not like I’m ready to retire.

I suggested Pharmalot at a time when the Internet was really starting to change the newspaper business and journalism — the media business as it’s called now. I happened to suggest Pharmalot at the right time, if only because there were a lot of shifts and opportunities to start something new. At a newspaper, before they were cutting back, there was a willingness to start something. It didn’t cost anything.

I saw this as a career path. I would not necessarily have the same cachet or calling card as if I remained, essentially, a specialist. Even within a large organization like The Wall Street Journal, you’re looking at a collection of people, many of whom are specialists in a way. Now, within an organization, people move around, but there’s value to be had if you specialize and continue to generate ideas that have meaning to the audience you’re aiming at.

I felt that if I continued on this path, I could more readily have an opportunity to remain in journalism, if there was continued opportunity to track the topic I’ve been covering all this time. And I’ve been covering pharma for 20 years now. Or, on a related note, perhaps that expertise and skills could position me for a related career change — working off my knowledge of the industry and related health matters, should I want or need to do that.

Pharmalot itself developed into a brand name. As I said to people, I didn’t have the financing to build a niche site that could become like a TechCrunch, because TechCrunch itself is pretty broad — it covers technology, and technology is pervasive. Pharmaceuticals is an extremely far reaching and important industry. It’s not, on the other hand, politics or sex or sports.

I didn’t build it into a multimillion dollar business. But on the other hand, I did build a valuable brand name. And, selfishly, it has value. It’s provided me with an additional calling card. For better or worse, I’m closely identified with it.

Ellis: You’ve been covering this industry — drug makers, research and development, the FDA — for a long time. How has the beat changed?

Silverman: Like any industry, it changes over time, but that’s to be expected. When I started covering it 20 years ago, companies were fat and happy. They made money, the stock prices went up, the profits went up. Then other issues emerged. Safety issues with certain drugs, which led to a different, more interesting and troubling issue about disclosing side effect data properly, whether that was known through clinical trials or adverse event reports.

Then pricing starts to become an issue, because of generics and access to medicines in poor countries, and seniors taking buses to Canada. We know in the last dozen years what’s happened with pricing. It’s just continued to become more problematic and contentious.

So the industry itself has changed a lot. The big companies lost patent protections on the biggest sellers and had to cut back. There were some mergers as a result, or as a notion that it could solve problems. The industry is transforming in some ways its business model, gradually. And there have been, through it all, some new, important — if not breakthrough — discoveries that are finally starting to change health care.

If you put aside pricing issues for a moment, it is pretty remarkable we have something that can effectively take care of hepatitis C for most people. We have new cancer treatments that are showing signs of truly making a difference for at least some patients, depending on the type of cancer.

That all puts pressure on the FDA. It’s put pressure on employees. It’s put pressure on lawmakers. Because there’s more clamor for more medicines faster. People want more medicines faster, they want access faster. They want affordability. It’s all inter-connected, of course. The pressure that’s been placed on the industry and regulators has been an interesting story to tell.

Ellis: Is there a greater demand now for information to make these things clearer to people?

Silverman: Newspapers for the most part are not in the same position they were to provide the same quantity or quality of information. They’re trying to do certain things well.

Then we have other forms of media on the Internet that are picking up the slack. And while they may not consistently cover something, they’ll suddenly appear with a story that’s worth reading. Whether that’s Vox or Quartz or Business Insider or Salon. They may not all cover health care, let alone the pharmaceutical industry, regularly, but they’ll seize on a particular story or topic and write something interesting that you file away and say, Hey, that contributed to my understanding.

It’s fragmented and faster-paced. But people want more information. The flip side to having more access to information means you’re getting more information — and then you want more and more to explain what you’ve read.

Ellis: How has your reporting changed as a result of writing Pharmalot for so long?

Silverman: When I first started it in early 2007, the pieces were shorter and I aggregated as much as I wrote something of my own. By aggregate, I mean I’d see something interesting on Reuters or The New York Times and I’d condense it to four grafs and hit the publish button.

I would put up eight, nine, items a day. But after a while of doing that, I realized there was no longer much value in trying to outgun websites, Reuters, Bloomberg, the Journal, and say I could do it faster, if not better. To say: “I can do it just as well” and see if I can get it out there 20 minutes before them. At the end of the day, it doesn’t quite matter that much, because the stuff circulates and you have to have something different to bring to the party beyond the same headline everyone has. But just to do it for the sake of it meant less.

That evolved, over the years, to the point where I don’t do six to eight items a day. Most days, I just do two or three. Because there’s so much on the Internet: Reuters, Bloomberg, Wall Street Journal, they have teams of people. If the Journal team is busy, they still have a spot news desk. So the news gets out there, it gets picked up on Yahoo Finance, even if it’s only a four-paragraph item. But that’s maybe the same four paragraphs I could have done. So do I spend all that energy?

What I’ve gradually done is go for items I think are more informative. The notion of an impact story, I think, is becoming a bit overused. We know that it means “something lots of people will hopefully notice.” There’s nothing wrong with that. Not every item I can do on Pharmalot is going to be an impact item. But what I can try to do is cover topics that aren’t covered elsewhere, or aren’t covered much at all, or they’re overlooked gems. I have to search for other ideas or angles of my own to provide understanding and move the ball forward.

One other change that was part of that was my little morning roundup post, instead of just having a few headlines for links, I actually flushed it out to something that isn’t quite a newsletter, but there’s quite a lot of stories to read and link to.

I’m trying to compensate and provide a useful take on the industry, and then go off and do the items I think hopefully have enough value. That also gives me a chance, if I get organized, to get out once in a while and meet people and learn stuff that is just impossible when you sit in front of your computer all the time.

The pace has changed a lot. I remember after the Mumbai terror attacks in 2008, Twitter took off. Twitter pretty soon after that started transforming coverage. Until then, most people weren’t using their own instantaneous way of exchanging links or issuing information.

Of course, Twitter has really transformed the way everyone digests information. But for those of us in the media business, at least for me, it changed the way I go about looking for information, disseminating information, and helping me fine tune my choices when it comes to what to cover, or how to cover something. Because I have to always be mindful of what’s already out there.

Ellis: How has your audience grown? Have they followed you across publications?

Silverman: I still get notes from people. During my transition this year from the Journal to the Globe, I’m getting notes from people saying, “Hey, it’s good to see you back. I remember you from the Star-Ledger.”

I can’t assume because I’ve revived Pharmalot, people will find me. To get up on Google Alerts, you have to have good search engine optimization. With The Wall Street Journal, it was really easy because I was on The Wall Street Journal platform. I had WSJ.com in the url. Now, I’m starting from scratch in the sense that it’s just Pharmalot.com and I’m not part of a big machine. So that’s got to build over time.

So how are people finding me? I try to be as aggressive as I can: I use Facebook, I use Twitter, I use LinkedIn. I send out reminder emails to about a gazillion people so that they’ll know I’m here. And a lot of have written back and said, “Yeah, I know! I’ve seen your stuff already!”

My Twitter following is one way of measuring it, and there’s more over time. And I’m getting comments from people who have been commenting since 2007.

Every time I enter a new iteration, I can’t assume people follow me. I have to be patient and recognize that it takes time to get their attention again and land on their radar in the right way.

Photo of pill bottle by Charles Williams used under a Creative Commons license.

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Why does Google want to pay for digital news experiments in Europe? https://www.niemanlab.org/2015/10/why-does-google-want-to-pay-for-digital-news-experiments-in-europe/ https://www.niemanlab.org/2015/10/why-does-google-want-to-pay-for-digital-news-experiments-in-europe/#comments Fri, 23 Oct 2015 15:23:41 +0000 http://www.niemanlab.org/?p=116355 Lately Google is spending a lot of time — and money — trying to convince journalists it wants to be friends.

In recent months, they’ve introduced Accelerated Mobile Pages, the recently launched Google News Lab, and team-ups with companies like The New York Times on virtual reality projects using Google Cardboard. (Not to mention the Google Journalism Fellows, one of whom is hosted here at Nieman Lab each summer.)

Now Google is officially launching a €150 million ($166 million) fund to invest in online journalism experiments from publishers across Europe. The fund is part of Google’s broader Digital News Initiative, launched in the spring as part of the company’s campaign to make friends out of enemies in Europe.

The fund will invest in projects for the next three years, covering three rounds of applications starting this fall. The deadline for companies looking to apply for the first round is December 4. The project is only open to European publishers, and according to Google, 120 companies have already signed up. Notably, Google does not plan to take any ownership stake in the projects it funds.

Google is funding media experiments at different levels as part of the program. According to the company’s blog post:

Prototype projects: open to organisations — and to individuals — that meet the eligibility criteria, and require up to €50k of funding. These projects should be very early stage, with ideas yet to be designed and assumptions yet to be tested. We will fast-track such projects and will fund 100% of the total cost.

Medium projects: open to organisations that meet the eligibility criteria and require up to €300k of funding. We will accept funding requests up to 70% of the total cost of the project.

Large projects: open to organisations that meet the eligibility criteria and require more than €300k of funding. We will accept funding requests up to 70% of the total cost of the project. Funding is capped at €1 million.

Google’s newfound diplomacy and philanthropy comes after years of battling with European publishers about the company’s influence over advertising, search, and visibility in Google News. In 2013, the company created a precursor to the Digital News Initiative with a €60 million fund to help spur innovation in French media companies.

The former head of that program, Ludovic Blecher, a former editor-in-chief of Liberation.fr and a Nieman Fellow in our class of 2013, now oversees the innovation fund at the Digital News Initiative.

“What is really important for the projects we’re looking for is we want specific projects and not the broad digital agenda or roadmap of publishers,” he told me.

The fund is designed to help publishers, ranging from newspapers or other legacy media to startups, build out projects they can’t complete on their own. That’s a fairly broad area media companies could fill with ideas, which is why Blecher says they want ideas that have a specific business plan, performance indicators, or other goals and benchmarks that can be measured. “It’s about the creation of new revenue streams and addressing the creation of original journalism,” he said.

A group comprised of Google employees and news executives from around Europe, include companies like Spiegel Online and Telegraph Media Group, is overseeing the application process for the fund. A small team will process applications and make selections of prototype and medium-sized projects. The larger body will make the final decision on who receives funding.

Ideally, the Digital News Initiative would jumpstart dozens of skunkworks projects in media companies around the European Union. Blecher said they want to encourage publishers to take risks on the type of storytelling or revenue-generating projects that have been developed by their counterparts in the U.S.

One lesson from his time leading Google’s media innovation fund in France was the need for specificity in the projects from media companies. The best way to effect change at an individual company, and create a chance for another company to duplicate that, is to focus on a project, not a broader goal or hiring for specific positions, he said.

But the other lesson, Blecher said, was that publishers would rather have Google working alongside them rather than at cross purposes. Given that the relationship previously included threats, lawsuits, and acrimony, collaboration could be a marked improvement.

“It’s not just a fund,” Blecher said. “It’s about having discussions with publishers.”

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Shouts, murmurs, earbuds: How The New Yorker is making the transition to radio https://www.niemanlab.org/2015/10/shouts-murmurs-earbuds-how-the-new-yorker-is-making-the-transition-to-radio/ https://www.niemanlab.org/2015/10/shouts-murmurs-earbuds-how-the-new-yorker-is-making-the-transition-to-radio/#respond Fri, 23 Oct 2015 14:28:10 +0000 http://www.niemanlab.org/?p=116287 The New Yorker has spent 90 years trying to perfect its formula for making a magazine. There’s voice and perspective, but also no small amount of style. It’s Talk of the Town, typefaces, and Eustace Tilley.

“When The New Yorker started, they didn’t nail it on week one,” editor David Remnick told me.

The magazine is now facing a similar situation as it tries to transition into a new format: audio. The New Yorker Radio Hour debuts tomorrow to terrestrial audiences in cities like New York and Boston and to the wider world as a podcast. But what does The New Yorker sound like? While he’s open to experimenting with the form, Remnick knows at least one thing the new show won’t be: “The most foolish or arrogant thing we could do is get on the air and read New Yorker pieces,” he said.

Instead, Remnick expects a process closer to cooking: “All the elements of the crazy recipe of The New Yorker should be in there. The basics: There should be depth of discussion, depth of reporting, accuracy, humor, and range,” Remnick said.

The New Yorker is not unfamiliar with podcasts; the magazine has a handful of shows dedicated to politics, culture, and fiction, among others. But The New Yorker Radio Hour will be a hybrid of sorts, coproduced by WNYC Studios and distributed to public radio stations around the country. In the first two weeks, the show will debut on 26 stations, from New England to Portland.

TNYRadioIn collaborating, the magazine and the radio station are trying to combine elements that regular readers of The New Yorker will recognize with new offerings. Remnick will be hosting each week’s episode; in the premiere episode, he sits down for a discussion with The Atlantic’s Ta-Nehisi Coates. Cartoonists Matthew Diffee and Drew Dernavich will discuss the process of how they create their work each week.

The first episode also features the initial installment of a narrative piece from Jill Lepore about her search to find her best friend’s biological father.

In discovering what The New Yorker is as a radio show, the staff will be the connective thread between the two worlds. “We’re trying to learn the medium,” Remnick said. “The New Yorker is what we do and we’re learning how to do this thing together and merge these different skills.”

That’s where WNYC Studios, the station’s recently created podcast unit, comes into play. More than a home to new podcasts, WNYC Studios is meant to be a place to develop programming that fits on airwaves and in earbuds. Using the knowledge that comes from creating and, more recently, distributing shows like Radiolab and On the Media, WNYC wants to provide a launchpad for audio producers, said Dean Cappello, head of WNYC Studios.

“This is probably the most enthusiastic reception we’ve received to anything we’ve done. It’s a credit to the regard people have for The New Yorker,” said Cappello.

Breaking into the weekend schedule on public radio is not an easy thing to do. For many stations, shows like Wait Wait…Don’t Tell Me, This American Life, and The Best of Car Talk are still the foundation of Saturdays and Sundays.

Cappello said public radio listeners are looking for more great shows, either on radio or on demand. The New Yorker, which can alternate between serious and satirical in a single issue, has many of the elements necessary to create the type of show that people want to listen to on weekends, he said. Combine that with the magazine’s name recognition and audience (which, it’s fair to say, overlaps with NPR’s), and you have a good base for a show.

“There’s a natural affinity between what The New Yorker does and what public radio does,” Cappello said.

In developing the show, there were some practical considerations. Even though The New Yorker and WNYC’s offices are not that far from each other, shuttling back and forth to record episodes would have been annoying. Instead, engineers from WNYC set up an audio studio with broadcast-quality equipment at the magazine’s offices in Condé Nast’s new 1 World Trade Center headquarters.

Getting those details right was relatively easy, but finding the right tone for the show was more of a challenge, David Krasnow, executive producer of The New Yorker Radio Hour, told me. While the show may include stories connected to the news, it won’t exactly be a news program. Instead, Krasnow said, it’s about finding the small, audio-friendly window into what may be a 10,000-word magazine story. Think interviews and personal narratives more than than long-format audio stories.

What the magazine provides in editorial variety each week, the show will aim for in a mix of interviews, personalities, and voices. “We talked about it as being inspired from the magazine, rather than listening to the magazine,” he said.

Krasnow and the rest of the producing team are working with Remnick and other editors to identify stories in the editing pipeline, or from previous issues, that might be a good fit for radio. But they’re also on the lookout for pieces that were an odd fit for the magazine or the website. Lepore’s feature in the first episode grew out of a memo she sent to her editor about an idea she’d had that wasn’t quite right for the magazine.

The producers are also trying to bring the literal tone of the magazine into the podcast, by incorporating actual everyday sounds: side conversations, phone calls, the uneven drumming of typing. “We developed a soundscape that is built from recordings taken here in the office,” Krasnow said.

The New Yorker Radio Hour is WNYC Studio’s first test as it enters an increasingly competitive market for podcasts. The studio is not just going up against NPR, which has recently launched new shows like Invisibilia and Hidden Brain, but also companies and networks like Panoply, Acast, Radiotopia, and Earwolf.

That competition, as well as the growing appetite for on-demand listening, is why WNYC wanted to create a division that focused entirely on podcasts. But having a separate division also allows for more flexibility in setting the advertising around shows that will live on public radio and as podcasts. While there are clear guidelines that restrict the types of marketing done over public radio, there are no corresponding rules for public radio podcasts. That’s a challenge and an opportunity for shows that exist in both realms.

Advertisers that already have a relationship with The New Yorker may also be interested in radio, Cappello said. And as WNYC finds new ways to deliver ads on The New Yorker Radio Hour, those ideas could also end up being used in other shows from the studio.

“There’s no shame in trying to leverage the dollars available and plow them back into our productions,” he said. But, despite the experimentation, WNYC will remain mindful of how sponsorships align between the radio and digital versions of the show, and whether that presents any conflicts.

Similarly, for The New Yorker, the radio show is part of the magazine’s continuing experiments and reinvention. In the past few years, it’s relaunched its website and seen subscriber growth after introducing a paywall. It’s built out a successful events business and turned The New Yorker Festival into its own franchise. In February, Amazon gave a full series order to The New Yorker Presents, a documentary-style series based on the magazine.

All these efforts have a similar, straightforward goal, Remnick says: “To reach new people. To reach more people, and to reach the people who already read us in different ways.” And while all of these projects seem to be unfolding at the same time, Remnick is cautious, noting that it takes time to learn any new medium. It was the same when The New Yorker first went online, and when it first went into print.

“This used to be an institution that put out a print magazine once a week. And that was interesting and complicated enough,” Remnick said.

Photo of David Remnick recording courtesy The New Yorker.

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What’s actually working in digital advertising? 8 publishers on how they’re bringing in money https://www.niemanlab.org/2015/10/whats-actually-working-in-digital-advertising-8-publishers-on-how-theyre-bringing-in-money/ https://www.niemanlab.org/2015/10/whats-actually-working-in-digital-advertising-8-publishers-on-how-theyre-bringing-in-money/#comments Mon, 19 Oct 2015 15:48:40 +0000 http://www.niemanlab.org/?p=115918 Many publishers’ digital revenues have been on an upward swing in recent years — but it’s not enough to fill the gaps left by print. According to eMarketer, global digital ad spending in 2015 is expected to reach $170.17 billion. Global mobile ad spending globally should hit $69 billion this year.

That sounds like good news. But there are plenty of caveats for publishers: In 2014, Google, Facebook, AOL, Microsoft, and Yahoo accounted for 61 percent of total digital ad revenue in the U.S., according to Pew’s annual State of the Media report.

And this year, publishers are confronted by new obstacles: The rise of ad blocking on mobile and the specter of fraud brought on by bot traffic. With the rise of automated ad sales, some media companies are trying to build their own custom ad tech.

Factor in platforms like Apple, Facebook, and Snapchat hosting news — and offering to sell ads, minus their own cut — and it can feel as if publishers are trying to thread an increasingly smaller needle.

I asked several publishers what’s working for them in digital advertising in this uncertain environment. What types of formats are performing well? How is that a change from recent history? Do they have any plans to counteract ad blockers?

Now that many companies are creating branded/sponsored/native offerings, the hunt for America’s Next Top Advertising Model has moved to formats like video, podcasts, and newsletters. For many, mobile remains an elusive goal — and, as Mary Meeker’s annual slide deck shows, a tantalizing opportunity.

I spoke with executives from Slate, The New York Times, Vox Media, The Atlantic, Mashable, The Seattle Times, Newsweek, and Wired. Their thoughts on digital advertising are below, slightly edited for length and clarity.

If you take a look at Slate podcasts, or Panoply podcasts, we’re seeing a lot more brands move into that space. The biggest players are the “DR,” direct response advertisers, because we don’t have tremendous metrics and data yet. That’s one of the reasons I think the brands have been a little slower to move in there, although, as I mentioned, we’re seeing more and more brands move into that space.

There’s several different things we do there. The host read is very valuable. That’s the midroll unit, and it will go 30 to 60 seconds, sometimes longer. The hosts are given talking points and make it feel like it’s part of the program.

Four years ago we launched “Slate Custom,” which is basically an in-house creative studio that helps our advertisers communicate with Slate readers.

It’s another area where we’re having some success. We use the natural editorial positions on the site to drive the user to that content. It is clearly demarcated that it is sponsored content; it’s actually a different color. But we still bring the reader to that content the same way we bring them to high-quality content in Slate.

Our goal is to make sure we’re not confusing the reader, obviously, and that advertising does not influence the content of Slate, and finally to produce the best quality content for our advertiser.

At Panoply, we’re working with several partners to create custom podcasts, or native podcasts, where we deliver helpful or entertaining information to a particular listener.

We’re doing a series right now with Umpqua Bank. We’ve done a series with HBO. And we’re also doing something even more unique with GE. If you look at the iTunes chart, you’ll see a podcast called “The Message,” which is a fictional podcast, basically a sci-fi cliffhanger. We co-produce that with General Electric.

It’s just gotten more competitive. We’re still winning a great deal of business that’s tied to custom. But an advertiser can only work with one, two, or three partners. They might be able to go a little deeper occasionally, but it just makes it more competitive to win those battles.

We’re talking about a lot of things as far as ad blocking is concerned. It’s a concern for us and a concern for the industry, but we have made no decisions on what we plan to do there.

If it’s not one thing, it’s anothe, especially for an industry where we’re not charging our customers to enjoy world-class content. We gotta pay for it some way. I beg and plead with people to not use ad blockers so we won’t have to charge you for content.

The New York Times

Michael Zimbalist, senior vice president of advertising products and research and development:

Our native advertising and branded content businesses continue to show robust growth. In just the past two weeks alone we’ve launched programs for Cocoavia, Delta, Philips and Nest.

Additionally, our new mobile creative package called Mobile Moments is striking a chord with pretty much every advertising sector, from fashion to automotive to tech. Mobile Moments uses a unique native in-stream unit we call the Flex Frame that fills three-quarters of the screen on any mobile device.

Advertisers want to reach our audience, who are among the most curious, intelligent and influential people in the world. Who knows better how to reach our audience than us? Our best ad products build on the same techniques and insights that help inform our news presentation. In the case of Mobile Moments, for example, we used the insight that our audience’s news needs change throughout the day, and using that insight, we designed an advertising program with dynamic creative that can be [scheduled by time of day] in harmony with the news presentation.

Five years ago, it was pretty much all standard units adjacent to content, with limited storytelling capabilities. Today, we offer advertisers the ability to tell stories with the same depth and breadth of our news report.

Right now, our plans for ad blocking are to be vigilant — closely monitor the situation to understand what impact, if any, it is having on our business — and to strategically focus our ad product development on innovations that are additive to the user experience. Mobile Moments is a prime example of that. It’s non-interruptive and respects the user experience. That’s super important to all we do.

Newsweek

Thomas Hammer, senior vice president of sales, IBT Media:

What we’re really focused on and what’s really performing and resonating, is branded content and video.

I think we’re at an inflection point, in terms of digital advertising and mobile advertising, where the brands really want to get closer to the core audience and core consumer. We’re using our editorial staff and our content curation to build experiences that pull in the brands themselves.

Whether that be an automotive brand, or a [consumer packaged good], or confections or whatever, they’re really focused on getting back to that core audience through branded experiences and native content across our different channels, whether that be desktop, mobile or print.

There is somewhat of an inflection point in digital advertising. It’s changing. I’ve just spent seven and a half years in a pioneering mobile video platform and mobile video advertising, which didn’t really own any of its content.

I think what you’re seeing in a lot of the ad tech companies out there is that, if you don’t own your content, it’s going to be very, very hard to win brands over in this new age of branded advertising, because you don’t control it. That’s where you’re going to see a big push from media companies to really start winning back the brands, and owning their content and curating it, and putting brands in that experience.

The one thing that has been difficult for marketers, and it’s a fault of everyone in the industry, is mobile. I’ve worked in mobile since 2007. I was at the pioneering mobile video company since 2008. During that period of time, there were very few companies that were talking about mobile advertising, the audience, the engagement that was there, whether that was video or rich media, full-screen experiences.

Only in the last three years has it been this dominant feature. You had maybe a handful of companies that were doing it prior to 2012, and now everyone says they can do it. But desktop has standards — there’s the IAB and the MRC. In mobile, there’s really no standardization. Everyone says they can do video, but they’re not defining what video is.

I think where things are trending is the mobile platform. But I think desktop is still that much more powerful. And when you’re talking about targeting and reaching that unique viewer from desktop to mobile and then, perhaps, in the future, over the top and connected TV? The media companies will have that first-party data. That’s where the power lends itself.

We’re about to release the new International Business Times newsletter. We’ve redesigned it, it’s going to be called “Pulse.” We’re very bullish on that and getting into a great discussion with the editorial team and my side of the house in terms of revenue.

Video’s the same way. We’re really building out our coverage. So in the next year we’re going to have boots on the ground in Davos for the World Economic Forum. At CES, SXSW, Mobile World Congress, the red carpets of the Golden Globes and the Academy Awards.

Internally and externally, we’re being very proactive in discussions about ad blocking.

It’s a difficult circumstance, but it’s something, again, when it’s great content — and content, unfortunately, in that idiomatic phrase, is king — we have to be very upfront in terms of ad blocking and understanding what is the true audience that is coming through.

The Atlantic

Hayley Romer, vice president and publisher:

We are seeing incredible engagement across the site right now. In particular, the performance, which we measure through engagement, of our native ads and custom content has increased tremendously. For example, we have seen a 164 percent increase in metrics like page views, time on site and social actions taken year-over-year. Additionally, high-impact units with non-standard pixel sizes are in huge demand, and are showing a 94 percent increase in engagement on our site over last year.

We attribute it to a number of different things. First and foremost, our commitment to quality is unwavering. People engage with quality content, and by now, our readers are accustomed to getting great value through content created by Atlantic Re:Think. To underscore that point, we continue to invest in talent across the board, and specifically on our content and design teams for Atlantic Re:Think.

We also completely re-imagined TheAtlantic.com this year, and have evolved the way in which our readers discover custom content on our site. Organic traffic to our custom content has increased by more than 480 percent.

“We’ve embedded our editorial UX team into the design process in order to create elegant templates for large-scale ads that live and breathe with the site’s responsive content experience,” Sauerberg said. “By doing this, we’ve driven ad performance beyond anything we’ve seen before.”

In looking at the difference between what ad products are available today compared to the recent past, Sauerberg pointed to the “polarization shift from IAB to entirely-custom ad experiences.”

“Advertisers are much more comfortable with completely new executions, ranging from custom native content programs to proprietary ad templates,” he said.

Companies now expect better metrics around ads, and as a result products that perform well consistently. “Wired’s natural strength is delivering brand awareness in new ways for advertisers — while tailoring each experience to keep readers interested,” Sauerberg said.

Finally, Sauerberg said the magazine is exploring options to counter ad blocking: “We have a series of tests running to convert ad blockers to white-list our site.”

Photo of an old Datsun ad by John Lloyd used under a Creative Commons license.

]]> https://www.niemanlab.org/2015/10/whats-actually-working-in-digital-advertising-8-publishers-on-how-theyre-bringing-in-money/feed/ 1 Did the city of New York just create a platform for hyperlocal news? https://www.niemanlab.org/2015/10/did-the-city-of-new-york-just-create-a-platform-for-hyperlocal-news/ https://www.niemanlab.org/2015/10/did-the-city-of-new-york-just-create-a-platform-for-hyperlocal-news/#respond Fri, 16 Oct 2015 17:19:57 +0000 http://www.niemanlab.org/?p=116021 The city of New York is getting into the hyperlocal publishing business. The city recently announced it is beta testing a portal for “neighborhood-specific information to New Yorkers.”

In the early phase, New Yorkers will have to go to Neighborhoods.nyc, then search for the area where they live. But the city says by next year you can expect to see sites like astoria.nyc, crownheights.nyc, upperwestside.nyc, or bedford-stuyvesant.nyc. The city says they reserved around 400 neighborhood domains across the five boroughs. (The city was one of a number seeking new top-level domains like .nyc back in 2012.)

According to the city, the sites’ purpose is to deliver important, timely, information on a block-by-block level. So if, for instance, you lived in Cobble Hill, you could get information on subway and bus service or look up polling places and farmers’ markets. And, yes, a news feed provides updates on public health issues like restaurant inspections or trash pickup. The backbone of the sites will be an open data feed from the city itself, which can show everything from construction permits to 311 requests.

While it’s not unusual for a municipality of any size to offer up neighborhood information for new and longtime residents, New York’s neighborhoods site seem to share as much with the push for hyperlocal journalism we’ve seen in recent years than an ordinary civic data project.

Neighborhoods.nyc most resembles EveryBlock, one of the earliest sites to combine civic data and community discussion. The one-time Knight Foundation backed-project was acquired, closed, and eventually reborn in a new shape under Comcast.

Cracking local news at the micro scale has been a challenge for many companies in recent years. Some have resulted in large-scale attempts to reach like the rise, fall, and (alleged) rise of Patch. Others, like DNA Info, have gradually expanded in scope, going beyond need-to-know info, and now branching out to new cities.

Many more sites have been the invention of journalists looking to fill information gaps in their community. Earlier this week, the Lab’s Joseph Lichterman wrote about Hoodline, a new site with the ambition of covering 24 neighborhoods in San Francisco. Their secret weapon? Combining reporting with data scrapped from city websites.

What happens next could be interesting. Rather than keep all of this automated through a data pipe, the city is asking community groups in each neighborhood to take ownership of the sites and populate it with even more local information:

During the 90-day beta launch, neighborhood organizations and local development corporations can apply to license the domain for their local area. Qualified organizations can become administrators of their community’s site, and customize the template with additional content and tools, allowing the neighborhood sites to reflect the needs and interests of the community. Local businesses and organizations will also be able to embed components of the site onto their own websites.

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Faster, stronger, and with better kickers: The New York Times’ 4th Down Bot gets an upgrade https://www.niemanlab.org/2015/10/faster-stronger-and-with-better-kickers-the-new-york-times-4th-down-bot-gets-an-upgrade/ https://www.niemanlab.org/2015/10/faster-stronger-and-with-better-kickers-the-new-york-times-4th-down-bot-gets-an-upgrade/#respond Wed, 14 Oct 2015 13:47:05 +0000 http://www.niemanlab.org/?p=115788 The Vikings were losing, again. It was late in the fourth quarter and Minnesota was down 10 against the Denver Broncos and a cardboard cutout of Peyton Manning. This is a familiar scenario to me, one I have trouble dealing with objectively. So when the Vikes decided to go for it on 4th and 1, I had no small amount of terror climbing up my back.

Clearly, I should have been listening to The New York Times’ 4th Down Bot, who knew the Vikings had a 67 percent chance of getting the first down. And after they converted, they went on to score.

They still lost the game. Some things bots still can’t fix.

The Times has let 4th Down Bot call the shots on NFL games since the 2013 season. Using a combination of historical data, real-time stats, and just a little attitude, the bot attempts to make the most informed decision possible on what your favorite team should do when its coach has to make a tough call.

But like any third-year NFL veteran, 4th Down Bot has gotten a little smarter about its game. This fall, the team behind the bot has made some upgrades to the way the system reads games and makes calls on the field. The bot is now set up to make faster calls, take better account for the power of underdogs, and do more to predict the behavior of one of the most important players on the field: the kicker.

“The older model was built taking advantage of the past 15 years of data, but it wasn’t accounting for a lot of the improvements that kickers have made,” said Josh Katz, a graphics editor on the Times Upshot team who helped reboot the bot.

Yes, that’s right, kickers, seemingly the least important player on the bench. The position you likely pick next to last on your fantasy team. It’s become one of the most important jobs on the field as kickers have become increasingly accurate. Ben Morris, writing in FiveThirtyEight, sums it up:

For all the talk of West Coast offenses, the invention of the pro formation, the wildcat, 5-wide sets, the rise of the pass-catching tight-end, Bill Walsh, the Greatest Show On Turf, and the general recognition that passing, passing and more passing is the best way to score in football, half the improvement in scoring in the past 50-plus years of NFL history has come solely from field-goal kickers kicking more accurately.

Now the bot takes into account the improved accuracy and distance of kickers, but also additional variables like the stadium (indoor vs. outdoor) and weather forecast (clear skies or blustery).

The 4th Down Bot now also accounts for the relative strength of a team against given opponents. Specifically the bot looks out for underdogs, giving a one-touchdown underdog a 22 percent chance of winning at the start of the game. That makes a difference to the bot because underdogs may be more likely to be aggressive on fourth-down plays, said Trey Causey, a data scientist who worked with the Times on upgrading the 4th Down Bot.

The secret? Gamblers. The bot’s new team strength predictor is based on the point spread of individual games, Causey told me. “You can’t do much better than hundreds or thousands of people who have made their thoughts about who they think is going to win available,” he said.

The trickiest part of the updates to the 4th Down Bot was speeding up its play-calling ability. This fall they introduced “live calls,” where the bot makes a suggestion before a team makes its fourth-down play. As Causey explains, the bot runs through the likelihood of success or failure on a punt, field goal, or going for it and makes a call right after the third down is complete.

But the live calls also introduce an element of risk for the bot. There are some variables the 4th Down Bot can’t account for, like penalties or coaches’ challenges that change a team’s field position. The live calls are automated, meaning the bot could base its call off incomplete information before the next snap of the ball.

Causey and Katz say they’re still testing out the live calls feature and can turn it on or off during the season. “I think it’s fun,” Causey said. “I also think it gives good insight into how fast these decisions have to be made and how much of the process is done on the fly.”

The upgrade to the bot came about partially because they wanted to refresh the project, but also because Brian Burke, who created the original model the bot uses, went to work for ESPN.

“Brian going to ESPN forced us to change some things about how we were running the bot,” Katz said. “But at the same time, there were a few aspects of the bot we wanted to change.”

Those changes also presented a new opportunity to give other people ways to improve the 4th Down Bot by making the system open. Well, open with a small caveat: The code responsible for the bot’s prediction model is now available on GitHub, but it will only really work with a subscription to NFL data from Armchair Analysis.

Katz said the Upshot team likes to make code open if there’s no reason, legal or otherwise, not to make it available online. (One example of the benefits of being open: Developer Ben Dilday has already forked the bot’s code to create a version that works with freely available NFL play-by-play data.)

In the case of the bot, putting the code on GitHub is a way of being transparent about how the system works to all the people who have come to use it.

“It turns something from what would be a black-box mystery to: Here’s exactly where these numbers come from,” Katz said. “It’s not this mysterious, mystical, process. It’s just math.”

Photo of an electric football game by Steven Snodgrass used under a Creative Commons license.

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Reddit gets more directly into the publishing business with Upvoted https://www.niemanlab.org/2015/10/reddit-gets-more-directly-into-the-publishing-business-with-upvoted/ https://www.niemanlab.org/2015/10/reddit-gets-more-directly-into-the-publishing-business-with-upvoted/#respond Tue, 06 Oct 2015 17:10:29 +0000 http://www.niemanlab.org/?p=115548 The front page of the Internet — or at least some people’s Internet — now officially has a publication to call its own. Today Reddit launched Upvoted, a site with stories sourced from the online community and written by a small team of editors.

upvoted-logoUpvoted, the website, follows on the launch of some earlier editorial experiments from Reddit this year, including Upvoted the podcast, and Upvoted Weekly, an email newsletter, both designed to showcase some of the best material working its way across Reddit.

The website was only the next editorial evolution for Reddit, writes Reddit cofounder Alexis Ohanian:

This launch of upvoted.com is the next logical step in celebrating the Reddit community: a hub for original content to give Redditors credit, as well as go beyond the original story to learn more about the people and ideas that bubble up across this site of 202 million monthly users (bigger than Brazil!). And of course, you can discuss every piece of original content at r/upvoted.

Upvoted, the website, has been in works for some time, as Reddit, like a number of tech-focused companies this year, began hiring editors.

The shift into producing content comes after a tumultuous summer for Reddit: In July, users shut down a number of subreddits after Reddit’s director of talent, Victoria Taylor, was unceremoniously let go. Shortly after that, CEO Ellen Pao resigned and cofounder Steve Huffman took the top job, soon laying out plans to ban harassment on the site.

Upvoted is both a fresh start for Reddit and a nod to the diehards. As an independent website, Upvoted will likely be easier to navigate for the uninitiated than diving into sometimes confusing maze of subreddits. But the stories themselves will come from the Reddit community itself, with posters getting credit for discoveries or being interviewed by Upvoted staff. Interestingly enough, the site won’t have comments, instead directing readers to take their discussion back to Reddit.

Upvoted is also a way for Reddit’s community to capture some of the success from viral stories that have migrated onto other sites. In recent years, Reddit users have frequently accused individual writers and news sites of plagiarizing their discoveries.

As Julia Greenburg writes at Wired, Upvoted presents an opportunity for Reddit to grow its community and potentially collect new advertising revenue:

“The stuff our community creates on a daily basis blows our mind,” Upvoted’s team said in an email. “Unfortunately, rather than telling that story, some news outlets take our users’ content and repackage it as their own. They don’t tell the backstory of our communities. We think our users’ stories need to be told, but with them at the center of it.” That’s exactly what Upvoted sets out to do. It also shows that Reddit is anxious to keep the eyeballs — and ad dollars — that go to other news organizations closer to home.

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Twitter unveils its own news digests, and some news orgs are participating https://www.niemanlab.org/2015/10/twitter-unveils-its-own-news-digests-with-mentions-and-some-news-orgs-can-participate/ https://www.niemanlab.org/2015/10/twitter-unveils-its-own-news-digests-with-mentions-and-some-news-orgs-can-participate/#respond Tue, 06 Oct 2015 13:00:44 +0000 http://www.niemanlab.org/?p=115515 Twitter has always been a place to find out what’s going on in the world, with a little help from the crowd. The catch is that you have to know the right people to follow if you want to track the path of a hurricane or question this year’s selection of Emmy winners.

Twitter hopes to make the platform more welcoming to newcomers with the launch of “Moments” on Tuesday. It offers curated tweets tied to news and other events. Previously known as “Project Lightning,” the new feature debuts in the latest app update with its own dedicated tab and a snazzy lightning bolt button. Moments will also be available at Twitter.com.

The “moments” are mini news digests of tweets across a range of topics, from entertainment and sports to news, with splashy full-screen photos and videos. Each individual moment is made up of about 10 tweets.

Moments also allows users to follow stories they’re interested in for a limited period of time. In the past, if you wanted to follow an event like the VMAs or the Super Bowl, you had to stay glued to a hashtag or follow a group of people. If you follow a story through Moments, curated tweets around it will be inserted into your main timeline while the event is taking place.

This has already been a big news week for Twitter. The company officially named Jack Dorsey CEO, again. Part of Dorsey’s mandate is to get Twitter in front of new users. As he said in an earnings call in July: “People all over the world know of the power of Twitter, but it’s not clear why they should harness it themselves.”

It’s no secret that Twitter has been trying to find ways to increase its audience and help new users become more familiar with the service. Twitter has tried to manufacture news discovery in the past; before Moments there was the Discover tab.

While die-hard Twitter users may find Moments useful, it’s clearly targeted at curious or casual users.

“Moments are for those users who have not had time yet to invest in creating their perfect home timeline,” said Andrew Fitzgerald, who is heading up the curation team for Moments.

Moments feels like a “catch-me-up” type of news digest, using tweets as the building blocks of a brief. Each story is packaged by editors who have been tracking news and conversations rising on Twitter.

“We want each moment to tell a story, to have a beginning, middle, and end, and highlight the best tweets that are representative of a conversation,” Fitzgerald said.

Twitter is just the latest technology company to add editors to its payroll. Companies like Snapchat, Instagram, and Apple have also created editorially driven products.

While Fitzgerald is quick to say that his team is not producing a “news product” itself, editors are using many techniques that would be found in digital newsrooms. For example, they’re developing their own guidelines on verifying tweets around breaking news.

Fitzgerald said the editors “come from a variety of different backgrounds, but have in common an expertise in finding the best content on Twitter.” So far the group is focused on news and events in the U.S., but Twitter plans to create editor teams for Moments in other regions as well.

Twitter is also partnering with a handful of media companies that will create collections for Moments. Companies like BuzzFeed, Bleacher Report, Fox News, The New York Times, and The Washington Post will get access to the same curation tools that editors on Fitzgerald’s team use to produce the digests. The newsrooms will be able to embed their collections on their own sites and have them fed into the Moments tab.

Cory Haik, executive director for emerging news products at The Washington Post, said Moments fits with the paper’s focus on developing new storytelling formats for mobile.

“We’re trying to do deliberate small-screen storytelling,” she said.

Haik said the Moments tools are relatively easy to use, similar to creating a custom embeddable timeline.

The Post, like many newsrooms, regularly tries to find ways of incorporating tweets into storytelling — by collecting them using something like Storify, or by directing readers to events that are being live-tweeted. Haik said Moments will make it easier for journalists to collect their reporting in one place.

Specifically, Haik thinks Moments will be useful to reporters in the field covering events as they unfold in near real-time. Take the Amtrak train derailment in Vermont, for instance: A journalist could convey all the necessary details over a series of tweets that could be packaged as a mobile-first story.

“It’s the first thing I’ve seen in a while that is straight-up storytelling for pieces on mobile and social,” Haik said.

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Tasneem Raja on how NPR’s Code Switch navigates the increasingly crowded race-and-culture beat https://www.niemanlab.org/2015/10/tasneem-raja-on-how-nprs-code-switch-navigates-the-increasingly-crowded-race-and-culture-beat/ https://www.niemanlab.org/2015/10/tasneem-raja-on-how-nprs-code-switch-navigates-the-increasingly-crowded-race-and-culture-beat/#comments Mon, 05 Oct 2015 15:59:00 +0000 http://www.niemanlab.org/?p=115469 Freddie Gray. Sandra Bland. Rachel Dolezal. Dylann Roof. Viola Davis. In 2015, there is no shortage of stories that sit right in the middle of the intersection between race and culture in America. Increasingly newsrooms around the country are having conversations about how to cover things like the Black Lives Matter movement, or, for that matter, how covering police shootings of people of color are taking a toll on their staff. This is the place where NPR’s Code Switch unit lives.

First launched in 2013 with a $1.5 million grant from the Corporation for Public Broadcasting, Code Switch was conceived as an attempt to “deepen coverage of race, ethnicity and culture, and to capture the issues that define an increasingly diverse America.” A forward-thinking effort given the rapidly changing demographics in the U.S., Code Switch has grown into a place where reporters tries to consider issues around race with nuance, whether that’s the myth of the colorblind millennial, or going deep on the hit Broadway musical “Hamilton.”

In January, Tasneem Raja took over as digital editor of the Code Switch team. What’s changed from the day Code Switch was launched, Raja said, is that mainstream news outlets have been forced to explore race in America beyond the tragic moments like the shooting of Tamir Rice in Cleveland, or presidential candidates’ thoughts on immigration. “So now our interesting challenge is to figure out what can bring, how do we keep moving forward on having these conversation in a smart way,” Raja told me recently. “Cause now, the good news is simply having them isn’t novel. I see words like ‘white privilege’ and ‘inclusion,’ and ‘microaggression.'”

Raja and I were recently on a panel together at the Online News Association annual conference. In the days afterward, we chatted about how Code Switch plans to differentiate its coverage and how the unit interacts with the rest of NPR on big stories. We also discussed how her team uses Twitter to shape stories, a potential Code Switch podcast, and how they’re approaching an upcoming project on the history of Black Twitter. Here’s a lightly edited transcript of our conversation.

One thing NPR has done very purposefully is put us in the middle of the newsroom, on the third floor where news happens. We sit in a very strategic spot where we are next to the digital news team. We’re also in an area where a lot of people walk around.

We end up just having a lot of conversations and have purposefully built up relationships with a lot of folks who are primarily radio. Of course, we have three of our own radio reporters. So this is all to say that NPR wants us to think across platforms, and we want to think across platforms. It’s really important for us to be in the mix on stories, whether it’s on NPR’s Tumblr, All Things Considered, or when the homepage folks are thinking about what the homepage mix will look like.

When there’s breaking news, it’s really important for them to know we’re working on an essay that’s going to be a Day 2 or Day 3 story that is going to jump off of the Freddie Gray story, or the season premiere of Empire. And then it’s really important to let the radio folks know that this is coming, so that they can start thinking about, Do we want Gene Demby on the air to have a conversation about the piece he just did?

A really good example of this is our piece on what it’s like to be a black reporter covering policing and issues of law enforcement right now. This just really worked for us across platforms. And it also got at that mission of really thinking about what it means to do deep, meaningful, personal essays that are also deeply reported. Gene talked to three other black reporters at national publications about their experience of covering stories like Ferguson and Baltimore and Sandra Bland and the personal toll of covering those stories. We let the big flagship news shows know this was happening. Morning Edition was able to create a space for Gene to talk to Steve Inskeep about his experience. Then we also had tape from his conversations with reporters that he interviewed.

There was this whole lifecycle for this story that felt really satisfying for us. It felt like, OK, we’re doing the work we need to do to make sure we’re getting the most out of this story for all of our platforms.

Ellis: You guys have been in the potentially tricky position of being reporters of color, reporting about being reporters of color. There’s Gene’s piece, another talking about public radio voice. How do you navigate that when it can get very close to where you work?

Raja: To me it’s really important that your team looks like the audience you’re trying to reach, and that we talk and think and ponder in similar ways to the audience we’re trying to reach. We are the audience. So a lot of the conversations that we have just amongst ourselves on the desk end up becoming pieces that we do.

So with the black reporters piece, I knew that this was bugging Gene. It was bugging me as his editor, to every time something popped off to be like “Hey Gene.” I cringed every time I asked that question — “What are we going to do about Sandra Bland?” There was something that felt so fundamentally off about that.

It was just deciding that we were going to have that conversation. And recognizing that this is a conversation that I think needs to be happening in every newsroom right now, especially as we’re talking about these broader issues of diversity.

It’s not just math, right? If we’re going to be bringing in people who look different from the people who have traditionally covered issues of black and brown life in this country, then we need to think about what that editing process looks like, or that reporting process looks like. Because it’s different.

So just being able to have that conversation with him personally, and then we felt like this is a conversation that is bigger than us and needs to be had more broadly. That’s how a lot of our stuff starts. We all sit next to each other, we all talk all day, and it starts when we have conversations and we keep hitting a dead end, or we’re dancing around an issue. A lot of times what we’ll do is we’ll end up turning to Twitter. We’ll literally say, “We’re sitting here having this conversation right now and we’re not getting anywhere — what do you guys think?”

An example was during the awful Rachel Dolezal saga when this whole question of “transracialism” kept coming up on Twitter. And we were at the desk just having this conversation, and all of us in our bones felt like there’s no such thing as transracial. But we were having a hard time articulating why. So what we did was we just turned to Twitter.

That one actually we decided that the Twitter chat was enough. We knew that based on the conversation we might turn this into a piece. Or we might go and see about doing a two-way on air, or something like that. But we were satisfied by the end of the Twitter chat. So we went, “OK, we’re done with this story.”

So I guess, to answer your question, a guiding principle is, Do we feel satisfied by the answers we’re coming up with? And if not, we just have to keep going and maybe we have the conversation on a different platform.

But when it comes to sensitive issues, I think we have the luxury of starting with a lot of trust amongst ourselves. This is a team of people who have lived a lot of these experiences. Or we’ve been steeped in these issues for a really long time. Like Keith Woods always says, with this beat, there’s tremendous value when you get it right and tremendous peril when you get it wrong.

Our job is to really talk to each other and push back on our story ideas and the lenses we’re applying to these stories, and then try to invite the audience into the conversation as much as possible.

Ellis: I’m glad you brought up Twitter. I’m curious how your team uses it. You hold discussions; they turn into pieces. How do you make that effective and manageable?

Raja: It certainly helps that we’re all Twitter junkies. It just feels like the most natural thing in the world for us. We build it into the editing process more than you may realize.

Kat Chow was doing a piece about the character of Dong on The Unbreakable Kimmy Schmidt. She was just bothered by the response to the character and the conversation about the character and she wanted to hash it out. She and I were sitting down in a story meeting to figure out what it was she wanted to say about this character. People were upset about his name; they found it to be a very reductionist character, with echoes of the way Asian American men have been portrayed on American TV, like Long Duk Dong in Sixteen Candles.

There was something more she felt the character and the show were doing — she thought it was smarter and more layered than that. She came to me and said, I’m having a hard time, I’m wrestling with this — I should throw it out to Twitter.

Basically reporting the story, that one thread of the story out loud, on Twitter. So she’s getting all these fascinating responses and my job is to help her parse the responses. There’s this camp that feels this way, and this faction that feels that way, and we need to put that all into conversation with each other through your piece.

More and more, Twitter will just be part of our reporting toolkit. As we’re sitting here trying to hash out, like, what do we do about the fact that a lot of people like the Redskins logo for reasons that have to watching the game with their dad when they were 10? What do we do with that? That’s messy. So let’s take it to Twitter.

That just helps us take the temperature I would say. This makes sure we’re cover the angles of ways that people are thinking about these issues.

Ellis: At ONA, you mentioned an upcoming project on Black Twitter. How did that come about? Black Twitter is a community where people are quick to look at people who are coming at it sideways or without the best intent. How are you managing that?

Raja: The story came about because I was having dinner with Errin Haines Whack, a freelancer and contributor for Code Switch. And she mentioned a project that she had done recently, which was an oral history of Freaknik.

And like a lot of people who love the Internet, I love the oral history genre. I’ve read a bunch of these at Grantland and Vanity Fair. I was asking her questions about how you do an oral history — how does it work? And the next day I thought: Oh my god, an oral history of Black Twitter.

So I went to Gene and was like “Is it too soon?” And he said no, it feels right. But the first thing we both said was this is not going to be “Why Black Twitter” or “What is Black Twitter?” This is not going to be Black Twitter 101. What we wanted to do was capture especially the early days and really be able to recreate the timeline of who were the early adopters — were there hashtags people were organizing around really early? What’s the relationship between early adopters of Black Twitter back in like ’06, ’07, and Black Planet or LiveJournal, or some of the blogs that were riding high at the time?

We wanted to come to it much more as a history than a sociological head-scratcher phenomenon. Gene has been in this world for a long time. I’ve been paying attention for a long time. The reporting process has just been really fun. It’s been one of the most ambitious, and certainly the most fun reporting I’ve ever done.

We’re learning a lot, especially about the early days and how all of this coalesced, that we didn’t fully understand. It just feels really important to us to capture this history. So we knew going in that a bunch of the people we were going to talk to, we needed them to understand that there wasn’t going to be an icon of a black Twitter bird — unless it was ironic. We really weren’t going to try to do this meta, 30,000-foot-view thing.

I think this is a case where the team of reporters looks like the sources, looks like the audience. We already know a lot of these people. We’ve been really happy with the response from the people we’ve been wanting to interview. I think they get that we’re trying to do something that is more about capturing the history and less trying to explain it for audiences that don’t get it.

Ellis: Is there anything you can tell me about a Code Switch podcast at this point?

Raja: We get 10 tweets a day asking where the Code Switch podcast is. We’re really excited to be at a place right now where we feel like we can start answering that demand.

It’s completely nascent. Everything’s on the table, and it’s really exciting because people are having this conversations in ways that feel really inspiring to us. We all love Another Round, of course. We love Call Your Girlfriend. There are podcasts that feel like they would be play cousins for us. Obviously there’s Gene’s PostBourgie podcast.

We’re excited to enter this family and we’re excited about having this extended family of play cousins that we get to hang out with — and hopefully invite to our podcast, and they’ll invite us to theirs, and we can all hang out. It’ll be a lot of fun.

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The Chicago Podcast Cooperative wants to let independent audio thrive in the Windy City https://www.niemanlab.org/2015/10/the-chicago-podcast-cooperative-wants-to-let-independent-audio-thrive-in-the-windy-city/ https://www.niemanlab.org/2015/10/the-chicago-podcast-cooperative-wants-to-let-independent-audio-thrive-in-the-windy-city/#respond Fri, 02 Oct 2015 13:57:38 +0000 http://www.niemanlab.org/?p=115366 If not for Cards Against Humanity’s new inhouse studio, the Chicago Podcast Cooperative may never have been born. The card game company, known for providing some of the more terrifying ways to bond with other humans, had outgrown its old offices and renovated a 10,000-square-foot warehouse in Chicago’s Bucktown neighborhood in 2014.

It’s a space designed for growth, with more room for the company as it considers new projects, but also coworking spaces, a “Moroccan room,” a theater, and, yes, a podcasting studio. All the luxuries of a young startup, but with amenities designed to help the next maker build a project of their own. “We felt in terms of being part of an independent arts scene and independent creative scene it would be important,” said Max Temkin, cofounder of Cards Against Humanity.

And that includes podcasts. The studio allowed Cards Against Humanity to record its own programs, but they clearly wouldn’t need the space every hour of the day. Temkin had an idea to reach out to local podcast producers: “The quality [of shows] is really good and we saw an opportunity with people making more niche shows with a small audience not in a position to connect with sponsors,” Temkin said. And the Chicago Podcast Cooperative was born.

That was this past winter; today the cooperative has 30 shows that it supports through a local sponsorship network. With the growing popularity of podcasts, there’s no shortage of the networks popping up to locate, promote, and distribute shows. But the cooperative is somewhat unique in its narrower focus on the 312 area code.

More than just a studio resource and connector of talent, the cooperative also sells advertising across its collection of shows, bringing together local podcasts and local businesses. The model is a simple one, as described on the cooperative’s website:

Elizabeth Cambridge, host of Random Conversations with Elizabeth, said the backing of the cooperative is important for audio producers just starting out and can provide some confidence. “It’s nice,” said Cambridge, “while doing my dream, to support someone else’s dream, and their local business. That’s a nice thing.”

Cambridge works at a real estate brokerage for her day job, but said she’s wanted to see if she could host and produce her own podcast. “Growing up, I wanted to be a broadcast journalist. And life didn’t go that way,” Cambridge says with a laugh.

As an independent podcast producer, Cambridge says her instinct is to use Google to troubleshoot any problems she encounters. But as a part of the cooperative she says she looks forward to tapping others in the network for advice and expertise.

Arnie Niekamp works at a game company, but has done improv in Chicago for a number of years. While he’s dabbled in podcasts before, he wanted to create a show that would be fun showcase for him and other performers. “I just had an idea I wanted to do a slightly weird kind of show,” said Niekamp, creator of Hello from the Magic Tavern. “It seems like new shows need to do something weird or high concept to get any kind of attention.”

The show, as the name suggests, takes place at a tavern in a magical land — in this case called Foon, accessed through a dimensional portal in the parking lot of a Chicagoland Burger King — and features a number of guests, all played by local improv performers Niekamp knows. “My podcast purports to be in a magical land and everything is not real, so doing traditional sponsorships would be pretty tough,” he says.

Niekamp admits $50 an episode isn’t a lot of money, though it can help cover some of the costs of the show. But Niekamp said advertising is a kind of signifier in this case. “It was great for us to have a sponsor for that first episode,” he said. “It felt like it gave us an air of legitimacy to some extent. Especially when we didn’t know if anyone was going to be listening.”

The show has steadily grown an audience and has been featured in places like BuzzFeed and The AV Club. This year Niekamp and the cast also did a live show at the XOXO Festival.

As the show continues to grow, that could mean new opportunities for revenue to support the show. Niekamp said he hopes the cooperative will continue to expand and look for additional ways to support shows.

For now, Friedman said the plan is to keep the cooperative relatively small and locally focused as they figure out what the future looks like. While they’ve received requests from shows outside Illinois, the goal has been to help local business support local shows, she said. “We want to keep it just for the people in Chicago.”

Temkin said they see it as a way to support the creative scene in the city, especially comedians looking to improve their visibility. Podcasts can be a great showcase for someone working in improv and provide a lasting space for people to discover talent without having to make a show at a club like Second City.

“It’s tough to have a breakout hit and when you do, you may move away to New York or L.A.,” he said. “Small things like this we can do to make it easier to make a living as an artists in Chicago and stay here are important.”

Photo of the Chicago skyline by Jamie McCaffrey used under a Creative Commons license.

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Blocking ads can add up to real money for users on mobile — and real losses for publishers https://www.niemanlab.org/2015/10/blocking-ads-can-add-up-to-real-money-for-users-on-mobile-and-real-losses-for-publishers/ https://www.niemanlab.org/2015/10/blocking-ads-can-add-up-to-real-money-for-users-on-mobile-and-real-losses-for-publishers/#comments Thu, 01 Oct 2015 18:46:54 +0000 http://www.niemanlab.org/?p=115440 Two reminders on Thursday that publishers face an daunting battle against ad blocking technology. First, The New York Times released its analysis of homepage loading speeds for the top 50 mobile news sites, including CNN, The Guardian, The Washington Post, The Atlantic, Gawker, BuzzFeed, Elite Daily, and the Times itself.

Not surprisingly, there’s a sharp difference in how fast a site loads if the ads are blocked or not:

We measured the mix of advertising and editorial on the mobile home pages of the top 50 news websites — including ours — and found that more than half of all data came from ads and other content filtered by ad blockers.

Our neighbors across the Charles River at Boston.com performed the worst: 8.1 seconds to load editorial content and a whopping 30.8 seconds to load advertising. The Times estimates visiting the homepage of Boston.com once a day for a month would cost $9.50 in data usage on an average American cell plan. (Boston.com’s upscale sibling, BostonGlobe.com, took a more reasonable 1.8 seconds to load ads and 4.3 seconds for editorial.)

The Times’ tests are a good example of why many publishers are anxious about the long-term consequences of ad blocking on their business model.

Reactions to the analysis were mixed, with Boston.com taking its lumps for its poor performance, while others saw the tests as another wakeup call to media companies.

Meanwhile, my hometown newspaper, the Star Tribune, has introduced its own ad-blocking counter measure:

The Star Tribune joins other newspapers like The Washington Post in trying to find a way to keep ad blockers at bay by essentially denying readers entrance to the site. Others like The Atlantic and The Guardian give readers a gentle nudge to find other ways of supporting their journalism.

Needless to say, some readers of the Star Tribune were unhappy with the paper’s decision:

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ONA will expand its programs for local journalists with Knight funding https://www.niemanlab.org/2015/09/ona-will-expand-its-programs-for-local-journalists-with-knight-funding/ https://www.niemanlab.org/2015/09/ona-will-expand-its-programs-for-local-journalists-with-knight-funding/#respond Thu, 24 Sep 2015 16:00:40 +0000 http://www.niemanlab.org/?p=115019 The Online News Association plans to make a push into local with new funding from Knight Foundation. ONA is receiving a $800,000 grant from Knight to increase the work of ONA Local.

The new funding from Knight will allow ONA to expand the number Local groups beyond the current 50 ONA programs around the country and provide more training opportunities for journalists. The funding announcement came this morning at the 2015 Online News Association Conference in Los Angeles. (Where you can also find most of Nieman Lab this week. Make sure to say hi.)

ONA Local is designed to continue the learning and networking that takes place on ONA conferences and offer those resources to the journalists may not have been able to attend. ONA Boston, for instance, has held trainings on using Google tools in the newsroom and discussions on diversity in local media. And, of course, the occasional happy hour.

As part of the grant, ONA Local will expand to up to 20 new communities and support existing groups in creating partnerships with other local media, academic, or tech organizations. ONA will also be bringing on a new staffer to oversee the effort. From Knight’s news release:

In the fall, the Online News Association will use Knight funding to hire a community engagement manager, who will start new groups and offer strong support for ONA Local leaders, including training, networking and annual conference attendance. In addition, a data-driven assessment and evaluation will be completed to develop a better understanding of local news needs in individual communities and improve the ONA Local program.

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BuzzFeed is planning to enter the local news game in the U.K. https://www.niemanlab.org/2015/09/buzzfeed-is-planning-to-enter-the-local-news-game-in-the-u-k/ https://www.niemanlab.org/2015/09/buzzfeed-is-planning-to-enter-the-local-news-game-in-the-u-k/#respond Wed, 23 Sep 2015 16:18:03 +0000 http://www.niemanlab.org/?p=115101 It’s not unusual to see BuzzFeed on a hiring spree, especially since the company seems to be capable of raising limitless amounts of money lately.

But the newest job postings show that BuzzFeed wants to test the waters of local news coverage, at least in the United Kingdom. The company is hiring 14 new positions, four that will go to “regional beat reporters.” From the job description:

We’re looking for reporters based in the north of England, Scotland and Wales, who have experience working on hard-hitting news stories and features that pop. They should have ideas about what BuzzFeed UK’s regional coverage should look like and where we should be reporting from. She or he also needs to be interested in stories that aren’t just interesting — they want to produce stories that are powerful, troublemaking, and well-reported; exactly as short as they can possibly be; timely and accurate.

In the last six months, BuzzFeed U.K. has slowly added to its ranks investigative reporters and top editors, including former Guardian editor Janine Gibson, who became editor-in-chief of the operation in June. Now she’ll oversee a move that puts BuzzFeed not only in competition with national papers and websites, but also local publishers in the north.

Every company with some funding, ambition, and an atlas has looked abroad to expand in places like the U.K., India, Africa, and Australia. But the work of introducing an existing media company into a new country can prove tricky. The job isn’t necessarily replication of the original franchise, but adaptation.

As BuzzFeed has developed its strategy for the London office, the approach has focused on granular reporting on elections and politics as well as developing reusable tech

“We’re not overly focused on building fancy show-off infographics or interactives. We feel that’s not an area where we want to compete. Where we want to compete is getting on the road and getting small scoops, really,” BuzzFeed U.K. executive editor Luke Lewis told the Lab’s Joseph Lichterman in March.

Local reporting may be the latest extension of this strategy, putting BuzzFeed reporters on the ground for local council meetings or other community concerns. At the least it will be interesting to see how BuzzFeed adapts its style and tone to a beat that was traditionally owned by local newspapers.

Local news in the U.K. is contested territory right now. Earlier this month, the BBC announced an ambitious reorganization plan that would shift the broadcaster in the direction of local news. Under the proposed plan, the BBC would develop a centralized hub for stories and data for news outlets to share and hire 100 new reporters.

Combined with the BuzzFeed expansion it could mean more local reporting jobs available to journalists across England. So far, the incursion into local news by outsiders has been met with some resistance by U.K. newspaper industry groups.

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A cross-country network helps Reveal boost its investigative reporting power https://www.niemanlab.org/2015/09/a-cross-country-network-helps-reveal-boost-its-investigative-reporting-power/ https://www.niemanlab.org/2015/09/a-cross-country-network-helps-reveal-boost-its-investigative-reporting-power/#respond Mon, 21 Sep 2015 13:30:42 +0000 http://www.niemanlab.org/?p=114778 One of the great benefits of working in audio, says Texas Tribune reporter Neena Satija, is that you have to get out of the office to collect sound. Satija was a public radio reporter in Connecticut before she moved to Austin, but working with audio was not part of her daily duties when she joined the Tribune in 2013 as an environmental reporter.

That changed in the spring when Satija reported on Antonio Buehler, an Austin activist who films police activity as part of the Peaceful Streets Project. You could listen as Satija rode along with Buehler, filming police as they dealt with traffic infractions and other minor incidents. The audio puts you in the backseat, giving you a sense of Buehler’s work and building context through clips from his videos.

While Satija’s story appeared on the Tribune’s website, it aired as part of an episode of Reveal, the public radio show and podcast produced by the Center for Investigative Reporting and Public Radio Exchange.

“We do a lot of policy-heavy investigative work at the Tribune,” Satija told me. “I’m interested in making that work for radio.”

Satija is part of a growing number of reporters who are creating stories for Reveal through a partner network that connects CIR to newsrooms around the country. Altogether there are five organizations that partner CIR to produce stories. Some newsrooms, like the Center for Public Integrity and San Francisco’s KQED, work in conjunction with Reveal on stories for the program. But places like The Texas Tribune and The Houston Chronicle have dedicated Reveal reporters. In Austin, the Tribune and CIR share the cost. In Houston, Chronicle parent company Hearst is covering the cost.

Launched in summer 2014, Reveal has slowly built itself out as a public radio-style show focused on investigative reporting from CIR staff and partners. From a handful of early pilot episodes, the show worked up to a monthly schedule, airing as a podcast and on public radio stations around the country. According to managing director Christa Scharfenberg, the goal was to be on 300 stations by the end of 2015. Right now Reveal is airing on 308 stations and the podcast pulls in 320,000 downloads a month.

Working with partners has been part of CIR’s strategy over its almost 40 years in operation. That teamwork is integral to producing Reveal; the partnership provides a deeper pool of reporters and story possibilities for each episode. The show keeps partners apprised of themes for upcoming stories. At the same time, the partners pitch the show stories that might be a good match.

“NPR only has so much bandwidth to bring those stories to a national audience, and that’s a role we could play,” said Scharfenberg.

Partnerships will become more important as Reveal tries to make the leap from a monthly show to a weekly in January. It hopes to add more news organizations to its list of partners in the next few months.

For the Tribune, the Reveal partnership follows a handful of other collaborations designed to introduce the site’s reporting to national audiences. Corrie MacLaggan, a news editor for the Tribune, said working with Reveal was an opportunity to expand the site’s readership beyond the state of Texas.

“We’re all about experimenting at the Tribune,” she said. “How can we tell the most compelling stories about Texas government and politics, and what are the different ways we can tell those stories?”

The Tribune is no stranger to producing audio, with podcasts like Tribcast and The Ticket, a weekly show on the presidential election. But developing stories for Reveal is a different process, MacLaggan said.

The ideal story is one that springs from Tribune investigations and might appeal to wider audiences. In many ways, Satija is like any other reporter at the Tribune: she sits in the newsroom and goes to the same story meetings. But part of her job is to pick which stories will work best for Reveal.

The story of the “cop watchers” worked because it focused on the growing tension between police and citizens’ use of video to respond to police misconduct. Satija found other people in Texas who film police interactions, which provided compelling voices to help tell the story in the audio piece. “It worked out really well to report for both radio and online,” she said.

The Chronicle is just ramping up production on audio stories for Reveal after hiring Peter Haden, a former reporter from WJCT in Jacksonville, Florida, in June.

Haden will lend help to other Chronicle reporting projects, which informs the stories that might be translated into radio pieces for Reveal. But his main responsibility is coordinating with Reveal’s team for upcoming shows, which can sometimes be tricky. “It can present some challenges when an editor is in Washington, D.C., the production team is scattered around the country, and the audio engineer is in San Francisco,” he said.

Like Satija, Haden has to perform a kind of balancing act, remaining aware of the needs of both Reveal and the Chronicle, and how those might intersect. “They have different cultures, but they both share the mission of doing meaningful investigative journalism, holding people accountable, and doing that in a very creative and engaging way,” he said.

Photo of a map with pins by Olds College used under a Creative Commons license.

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The New York Times is targeting new readers in Asia through WeChat https://www.niemanlab.org/2015/09/the-new-york-times-is-targeting-new-readers-in-asia-through-wechat/ https://www.niemanlab.org/2015/09/the-new-york-times-is-targeting-new-readers-in-asia-through-wechat/#respond Fri, 18 Sep 2015 18:36:29 +0000 http://www.niemanlab.org/?p=114839 nytwechatThe New York Times is diving into the world of chat apps with a new bilingual WeChat account. The Times will send out a daily digest of news in English and Chinese targeted at WeChat’s millions of users around the world.

As chat apps like WeChat, WhatsApp, Line, and Mixt grow in popularity — especially outside the U.S. — publishers have been trying to find ways to crack the code that will bring in new readers. For western news organizations chat apps present an opportunity to report and deliver mobile-first news in places like India, Nigeria, and China. The Times recently tried out WhatsApp to report on Pope Francis’ visit to Latin America.

As the Times has marched past the 1 million digital subscriber milestone — with the overwhelming majority of those inside the U.S. — the paper is looking abroad to boost audience growth. The WeChat account is part of that larger strategy. From the company’s announcement:

The ​account, launched in collaboration with the digital and technology agency CuriosityChina, expands the potential reach of Times journalism to WeChat’s 1​00 million international monthly active users across more than 200 countries.

According to Times spokeswoman Danielle Rhoades Ha, “this is an international account for WeChat. The account is not available within China, their domestic market. The target audience for this account is WeChat international users in Asia but outside of China.”

But looking through the paper’s first dispatches on WeChat, they clearly have Chinese readers in mind. Top stories include Chinese President Xi Jinping’s impending visit to the U.S. and meeting with President Obama, as well as a profile of Asian-American actress Constance Wu.

Reaching readers in China has been a constant challenge for the Times. In 2012, the company debuted a Chinese-language site that combined existing stories from nytimes.com with reporting from Times staff based in China.

Not long after that, the Times become the latest western news company to find its site blocked by Chinese censors. But the Times has been working to find ways around the censors, using a combination of social media, mirroring, and apps to reach readers.

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What happened after 7 news sites got rid of reader comments https://www.niemanlab.org/2015/09/what-happened-after-7-news-sites-got-rid-of-reader-comments/ https://www.niemanlab.org/2015/09/what-happened-after-7-news-sites-got-rid-of-reader-comments/#comments Wed, 16 Sep 2015 17:48:00 +0000 http://www.niemanlab.org/?p=113597 For a short period at the end of 2014, it appeared that publishers had reached a breaking point in their ongoing struggle with reader comments. Within a few weeks of each other, Recode, Mic, The Week, and Reuters all announced that they were closing down their comment sections. They joined the ranks of other outlets, including The Chicago Sun-Times and Popular Science, that abandoned the practice in favor of letting users discuss stories on social channels instead.

Many news organizations have had comments sections for as long as they’ve been online. For just as long, many have agonized over the value of the conversations that rage in the space below a story. There’s plenty of debate over the issue, as newsrooms struggle with moderation, the value of anonymity among commenters, and, in some cases, the legal issues that arise from what’s said in the comments.

“If I was painting a picture of a site we were gonna have, and then at the end I said, ‘Oh, by the way, at the bottom of all our articles we’re going to prominently let any pseudonymous avatar do and say whatever they want with no moderation’ — if there was no convention of Internet commenting, if it wasn’t this thing that was accepted, you would think that was a crazy idea,” said Ben Frumin, editor-in-chief of TheWeek.com.

Social media has changed the equation for a number of publishers that already use Twitter, Facebook, and Tumblr to distribute their stories to new audiences. As Kara Swisher and Walt Mossberg wrote on Recode’s decision to end comments: “We believe that social media is the new arena for commenting, replacing the old onsite approach that dates back many years.”

The benefits to social are that people are already on those networks, already holding conversations and sharing stories, Swisher told me. “It’s not clear why comments are a particularly good part of the [website] experience,” she said.

I spoke to seven news organizations — Recode, The Verge, Reuters, Mic, Popular Science, The Week, and USA Today’s FTW — about their decision to suspend comments, the results of that change, and how they manage reader engagement now. All but one of the sites say they won’t be going back; The Verge is selectively using comments on stories and plans to re-introduce them across the site in the near future, according to editor-in-chief Nilay Patel. Transcripts of our conversations, below, are edited slightly for clarity and length.

The posts that have the most comments on them are not necessarily the most popular posts. But often, what was happening was that the posts with the most negative comments on them were the most popular posts because they were the culture posts. That sort of disconnect between what one vocal minority of the audience was saying, and what the huge majority of the audience was reading, was causing some whiplash.

I don’t know that you can engineer around bad habits of a community. I just don’t think that’s gonna work. I think you actually need to establish norms of behavior that people will follow because they care about the space. We can roll out a million product tools to help us deal with bad actors, but what we actually need to do is build a community that doesn’t allow bad actors to flourish in the first place.

That comes down to, again, the relationship between the people who work at The Verge and the audience who reads it and cares about it. That’s hard. That’s a much harder solution than we’re gonna build in down-rank buttons and shadow bans.

Havlak: As we turned off the comments on the posts, we’ve seen more people go into the forums. Forum traffic has jumped about 36 percent. It’s at its highest point by far this year.

In certain posts, we chose to leave the comment thread on. We chose to have the writer go in and say, OK, this is the question I want to pose to the readers to start a valuable discussion. And that’s [also] what a forum post does: it keeps things on topic, it keeps things positive, and it’s less [just] reaction to a story.

The community that happens on the website is super important. But it’s just one community out of 12 different communities we maintain. Website comments are just one of all of these different places where people are responding to us.

Of course, harassment on Twitter have been a problem, but [in general], people who come on Twitter and have their real names and faces, and are actually tweeting back at the writers, tend to be more civil, more constructive. They want to find our writers where they are.

It’s fortuitous that Facebook’s author tags have been rolling out. We’ve been turning those on and letting people follow a lot of our specific writers.

Reuters

Dan Colarusso, executive editor of Reuters.com:

We want FTW to be part of the conversation around the subjects it covers, but we’re fine with those communities organizing off-site, which is what they’re going to do anyway, whether we have comments or not.

First, we try to cover the story, whatever it is, really, really well. Then we try to present that story to the audience via social and messaging platforms in the most engaging way possible. That could be through headlines, featured images, native video on Facebook, Vines — whatever accurately presents the story while increasing engagement.

Since we got rid of commenting on FTW, we’ve added WhatsApp and SMS share features, and our numbers show those are both popular ways for readers to make contact.

We also use SimpleReach, Chartbeat, and CrowdTangle, all of which are analytics tools that show us what’s being said about our content on social platforms and other sites. We can then choose to engage in those conversations where they’re happening, or not.

There wasn’t much feedback [on our decision to remove comments], other than from media people on Twitter expressing their joy about the changes. (Publishing on the Internet can sometimes subject writers to abuse from commenters, you know.)

As for audience behavior: When FTW removed comments in December 2013, it had 8 million monthly unique users. Last month, it had 17 million monthly uniques, and the time spent per visit hasn’t dropped a bit.

The Week

Ben Frumin, editor-in-chief of TheWeek.com:

Building a commenting system where people would have to comment as their real selves, or moderating a commenting system where people were allowed to continue commenting pseudonymously, was really a resource issue for us. We’re small. We like to think of ourselves as a scrappy maverick. We compete with people who are bigger than us; we like to think we punch above our weight class. But we’re not the sort of operation that can moderate tens of thousands of comments a month. We just don’t have the manpower.

A really big part of it, though, is the idea, as I wrote last year, that I just don’t think [comments are] a core function or service of news and opinion sites anymore.

When we were making this decision last year, we looked a lot at the data. The most comments we ever had in a single month was July of 2014, when we had some 68,000 comments. That sounds like a lot. But we also had 12 million unique visitors that month. When you start to look at it that way, even if every comment was created by an individual commenter — which is not the way it works; surely several of those commenters commented hundreds of times — 68,000 commenters would still be dramatically less than one percent of our total readership.

We’ve seen engagement skyrocket. Now, closing the comments section is not the only thing we’ve done. We’ve redesigned our whole site; there are a number of potentially confounding variables in the statistics. But I do think commenting is a part of it. We’ve seen our pages per visit nearly double since we closed the comments section. We’ve seen our bounce rate nearly cut in half since we closed the comments.

On our site, we’ve seen engagement go up. Off of our site, on some social platforms, we see really robust and thoughtful conversations: On our Facebook page, off of our Facebook page but being sparked by our content, and on Twitter.

[Social media] in its best form leads to really rich conversations. Obviously, in its worst form, it can lead to partisan name-calling by a small number of vitriol-spewing readers.

Mic

Slade Sohmer, director of editorial strategy for Mic:

We have managed to keep some pretty vibrant discussions going; they just don’t live on the article pages themselves. We have discussion for every article we post on Facebook, everything we post on Tumblr, everything that we tweet, really across any social channel that isn’t the article page itself.

By doing this on these various social channels, the audience we want to reach is engaging in the right conversations for the discussions that we’re starting. People aren’t flying into stories they happen to see in their feed and leaving a comment and jumping out and starting chaos.

I’m pretty biased, but I think we have one of the better programming and social teams in the business. We carefully select the stories that go up on Facebook. We don’t do much question-asking, but we do pay quite a bit of attention to the share text around every story that we publish.

It’s the same on Tumblr and Twitter. Everything that we put out there in the world, we take very seriously. We don’t just leave it alone from there; the programming team then moderates that conversation.

I think you’ll probably get this answer uniformly across the Internet, but Facebook is the key driver in terms of traffic and engagement. Within seconds of us posting something on Facebook, the conversation is off and running. We are also very, very proud of what we built on Tumblr. I know everyone’s kind of biased, but we have the best Tumblr team in all of media.

We drive a million plus uniques a month from Tumblr, which is unparalleled. More than that, almost every story we post, the number of notes and the number of reblogs and comments back to us is just absolutely amazing.

As we’ve seen, the media has to go where its audience is. And for us, we really don’t consider it an over-reliance [on outside platforms]. We are just happy to have an audience wherever we have it.

Popular Science

Carl Franzen, online director for Popular Science:

We use input from readers online (in the form of traffic analytics and emails) and in print (we still get a lot of handwritten letters) to gauge interest in our stories after publication. From there, the editors and writers try to figure out what made certain stories so popular.

Online, which is where I primarily work, we’ve also seen a number of trends spring up on social media, which we’ve then reported on as stories for PopSci. This summer’s Christopher Pratt/zookeeper meme inspired by Jurassic World and the #ILookLikeAnEngineer hashtag are just two examples of stories that came out of our close observation of and participation in social media.

We use social media and email newsletters, and we’ll soon be introducing more live events to get readers and audience members involved in sci-tech topics of interest to them and us.

Our editors engage with readers on social media on a regular basis, particular Facebook and Instagram, the latter of which we’ve recently been using to ask for input on our content and for submissions as part of science imagery–focused contests.

PopSci is lucky in that our community of readers and followers is very curious, positive, and interested in learning more about all sorts of subjects. Many of our readers already use social media to read and share science news, so moving more of our engagement to where they are now just makes perfect sense.

Photo of chattering teeth toy by Wendy used under a Creative Commons license.

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Techmeme at 10: Lessons from a decade in the aggregation business https://www.niemanlab.org/2015/09/techmeme-at-10-lessons-from-a-decade-in-the-aggregation-business/ https://www.niemanlab.org/2015/09/techmeme-at-10-lessons-from-a-decade-in-the-aggregation-business/#respond Mon, 14 Sep 2015 17:22:01 +0000 http://www.niemanlab.org/?p=114539 Techmeme celebrated its tenth birthday on September 12, and founder Gabe Rivera took the occasion to look back at how the site works and how it has stayed independent. If you’re a media or tech reporter, you’re no stranger to Techmeme and its sibling, Mediagazer, as a source of stories as well as traffic.

Techmeme debuted in 2005 at a time of rising media hysteria over the power of aggregators. I remember conversations in my old newsroom over whether Memeorandum (Techmeme’s politics-focused predecessor) was a net good or evil, and what it might mean for local news.

Now the landscape is more than a little different, as the outright aggregators have been challenged by social media. But the impact on Techmeme has not been as severe as you might think, Rivera writes:

Like all media sites, Techmeme’s real competition comes from whatever is best at diverting attention that it might otherwise draw. So foremost among Techmeme’s ‘competitors’ are Twitter, Facebook, blogs that function as news aggregators, and, in fact, media of all forms (not to mention sunshine, children, and puppies). A person who is content to gather technology news through what friends share on Facebook, or by scanning thousands of tweets each day, may be less likely to rely on Techmeme.

On the other hand, because this competition exists, those that do rely on Techmeme happen to be the most demanding and informed readers, the ones who know they can’t stay current on actionable news by merely consuming social media feeds. So while competition may curtail Techmeme’s readership somewhat, it has the effect of making our average reader more valuable.

In recent years, Techmeme has decreased its reliance on algorithms and has hired news editors (who aren’t afraid to rewrite headlines). That’s interesting timing, considering that some publishers are finding more uses for automation in the newsroom.

But that combination of man and machine is also what has made Techmeme stand out. M.G. Siegler writes:

The recognition that the two sides, humans and algorithms, can work in concert is perhaps the key power driving Techmeme. The site has a ‘voice’ as a result. What’s left off is just as important as what’s added.

In reflecting on Techmeme’s 10 years, Rivera said one of the site’s original goals was to uncover new sources for news and original voices. Venture capitalist Fred Wilson thinks that’s one area where Techmeme could still improve:

I can get the “big breaking news” anywhere and don’t value Techmeme for that. But I understand that others do and frankly Techmeme can and should do whatever they think makes for the best site for the largest audience. But I do miss the time when solo bloggers made up most of the links. Those kind of voices are still out there and there really isn’t a great way to find them unless they are software engineers whose links show up on Hacker News.

Techmeme’s birthday brought no shortage of congratulations and well wishes, along with the requisite snark.

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The Marshall Project teams up with local news outlets to track executions across America https://www.niemanlab.org/2015/09/the-marshall-project-teams-up-with-local-news-outlets-to-track-executions-across-america/ https://www.niemanlab.org/2015/09/the-marshall-project-teams-up-with-local-news-outlets-to-track-executions-across-america/#respond Thu, 10 Sep 2015 13:55:03 +0000 http://www.niemanlab.org/?p=114363 Harris County, Texas, is either near or at the top of the list of counties that execute the most criminals in the U.S. Harris County is also home to the Houston Chronicle, which means covering capital punishment is a regular duty for the newspaper — the individual cases, the stays of execution, the exonerations.

“Being in Texas, we have a reporter who covers upcoming executions,” said Chronicle deputy investigations editor Lise Olsen. “It’s part of the criminal justice beat.”

But the Chronicle’s coverage is limited to local and regional cases, the immediate lead-up to an execution and any legal proceedings surrounding it. These cases are part of a broader story about how capital punishment is used in America, as some states reject the death penalty while others push for new drugs to be used in lethal injections.

Now the Chronicle is one of several news outlets partnering with The Marshall Project to track executions across several states in the U.S. The Next to Die is designed as a database to follow upcoming executions, complete with details about death row inmates, their case history, and more.

The launch partners for the project include The Tampa Bay Times, The Atlanta Journal-Constitution, The Tulsa Frontier, and AL.com. With the help of those organizations, The Next to Die will cover Texas, Georgia, Oklahoma, Missouri, Alabama, Florida, Arizona, Virginia, and Ohio. The Marshall Project built and will maintain the database that combines data from the Death Penalty Information Center as well as reporting from the partner organizations. The information will live on The Marshall Project’s site, with widgets and tools that partners can use on their own sites and which are embeddable by anyone on the web.

Olsen, who will work on the project for the Chronicle, said the database can provide a broader scope on capital punishment cases for readers. “We think there’s value in it. We have an ongoing commitment to writing about these cases and providing information on executions carried out in the name of all citizens,” she said.

As a site dedicated to covering the criminal justice system in America, capital punishment looms large for The Marshall Project. The site has run stories on Missouri’s high rate of executions and what happened in states that have abolished capital punishment.

Managing editor Gabriel Dance said they’ve been wanting to dig deeper into death penalty cases across the country, but the scope of the project proved to be too large for the fledgling organization. One of the biggest complicating factors was finding reliable, timely information on executions, he said. While places like the Death Penalty Information Center maintain data on executions, that information is not always complete, often updated only after an inmate has already been put to death.

What they wanted to create was a comprehensive database that could not only track cases as they progress, but could also be used to look for patterns around the types of people sentenced to death, the crimes, or the prosecutors responsible for the cases, Dance told me. They expect as more information is collected they more story ideas and possibilities for analysis will present themselves. How many inmates get a stay of execution and are there any similar circumstances? What district attorneys have a high conviction rate for death penalty cases?

The database is also purposefully narrow in scope: The focus is on the more immediate cases where execution is scheduled, not every inmate sitting on death row in each media company’s coverage area.

‘We know, from being small, and working at a lot of places, that no journalism ship has a lot of bandwidth for extra projects right now,” Dance said. “We wanted to make sure the ask was reasonable.”

Tom Meagher, The Marshall Project’s deputy managing editor, said they wanted to take a similar approach to collecting information as sites like PolitiFact and Homicide Watch. Namely, they wanted to create a system that could add some structure to the types of information already available. “It’s really tailored towards what a reporter covering this beat would already be picking up,” he said.

Meagher said the database could grow over time as reporters suggest different information fields that could be useful. One of the big benefits of the partnership is having a consortium of reporters who’ve covered capital punishment who can share ideas for gathering information and better stories, Meagher said.

It’s been almost a year since The Marshall Project launched, and in that time collaboration has been key to the site’s growth and reporting ambitions. The site was deliberate in starting off The Next to Die with a small number of publishers in states with scheduled executions.


At The Tulsa Frontier, they’ll be tracking cases in Oklahoma and Missouri, said Ziva Branstetter, the site’s editor-in-chief. Though the Frontier is a relatively young news startup, Branstetter previously covered death penalty cases for The Tulsa World, including the execution of Clayton Lockett in 2014.

That same focus has carried over to the Frontier. Branstetter said they’re tracking three scheduled executions in Oklahoma at the moment, with another across the border in Missouri.

Branstetter said the database could prove valuable to other reporters as well as the public. While there are nonprofits and advocacy groups tracking executions, many come to the subject with an agenda. “I always wanted to have something like this, and getting to help create it is pretty cool,” she said.

Branstetter said The Next to Die has the potential to create persistent coverage of capital punishment, rather than a story where journalists parachute in on the eve of executions. “The state is sending someone to death — this is the most severe action they can take,” she said. “We should cover it all with the same attention, no matter the manpower.”

Photo of a cell block by Sean Hobson used under a Creative Commons license.

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The BBC wants to reshape itself, bolstering local news with 100 new journalists and a reporting hub https://www.niemanlab.org/2015/09/the-bbc-wants-to-reshape-itself-bolstering-local-news-with-100-new-journalists-and-a-reporting-hub/ https://www.niemanlab.org/2015/09/the-bbc-wants-to-reshape-itself-bolstering-local-news-with-100-new-journalists-and-a-reporting-hub/#respond Tue, 08 Sep 2015 17:43:17 +0000 http://www.niemanlab.org/?p=114194 After major budget cuts, a revenue model under threat of disruption, and a questioning of its place in a digital world, the BBC is planning an ambitious reorganization that will send staffers and content to local newspapers around the U.K. The proposal creates what BBC director general Tony Hall calls an “open BBC” that will see the broadcaster hire 100 new reporters to work with local newspapers and develop a centralized hub for sharing content and data.

In announcing the new strategy, Hall said: “Our new, open BBC will be a true partner with other organisations. It will also strike a new relationship with audiences that will allow them to do so much more. Our new, open BBC will inform, educate, entertain — and enable.”

The proposal would make collaboration and technology central to the mission of the BBC. The new local reporters would, “provide impartial reporting on councils and public services.” Ideally the legion of new journalists and resources working with community newspapers would boost the output and reach of local stories:

The BBC will also provide easily searchable and local news content with a “News Bank” of regional or local video and audio as well as a hub for data journalism set up in partnership with a university based outside London. The plan is to embed the content on newspaper websites as well as the BBC.

The BBC is already at work on some of those ideas as part of the BBC’s News Labs, where they’ve been focusing on creating tools for collaboration and networked reporting.

The proposal comes as the BBC’s size and mission have come under fire by public officials and the TV-license-fee funding model it relies on has been disrupted.

As a result, layoffs and cutbacks in some services are expected. One option put forward by the BBC is to switch from the license fee system to a model where all households would pay a levy.

But that expansion into local news may come at a cost. The Guardian’s Roy Greenslade writes:

When the BBC’s pool of reporters start sending in their reports and video clips from council meetings, coroners’ courts and so on, publishers will say thank you very much and seize on it as a justification to accelerate the reduction in their own journalistic staffs.

You can read the full report here and find Hall’s full speech on the future of the BBC here.

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Do article tags matter? Maybe not for traffic, but publishers are using them to glean insights https://www.niemanlab.org/2015/09/do-article-tags-matter-maybe-not-for-traffic-but-publishers-are-using-them-to-glean-insights/ https://www.niemanlab.org/2015/09/do-article-tags-matter-maybe-not-for-traffic-but-publishers-are-using-them-to-glean-insights/#comments Wed, 02 Sep 2015 16:06:54 +0000 http://www.niemanlab.org/?p=113715 Like all Nieman Lab stories, the one you’re reading right now will be anchored by a handful of tags connected to the themes, people, and companies mentioned within. Theoretically, keywords like “tags,” “tagging,” “article tags,” and “metadata” would be helpful in directing people to this, or other, stories, about the mechanics of news discovery.

But do all publishers use article tags the same way we do? And do tags make any difference in attracting people to a website? A new report from analytics company Parse.ly found no statistical link between the use of tags and the amount of traffic a site received — but also saw publishers using tags in creative ways to help guide strategy. (Sites that use Parse.ly include The Atlantic, Slate, Mashable, Business Insider, The Globe and Mail, The New Republic, and Upworthy, among about 400 total.)

In that network, 70 percent reported using tags and 30 percent said they go without. On average, 450 tags were published in a month, with the actual number of tags per post averaging 5.2. Parse.ly found no correlation between the number of overall tags published and audience size, and the number of tags per story didn’t change much with story length. ” Essentially, if we increase the word count of an article from one word to 10,000 words, the average number of tags in the article only increases by around 0.36,” the report found.

(Here at Nieman Lab, we’re relatively aggressive taggers, with over 13,000 tags used on our roughly 5,000 articles published since 2008. But our tag pages account for only about 1 percent of our pageviews. Our 10 most common tags? The New York Times, Twitter, business models, Facebook, advertising, social media, Google, paywalls, the Knight Foundation, and mobile.)

Despite the fact that tags are usually user-facing, their most important uses may be internal to news organizations. “In the last couple of years, we’ve noticed that tags are being used in more interesting ways,” said Andrew Montalenti, chief technical officer at Parse.ly.

Parse.ly’s findings suggest that publishers are making advances in how they use structured data in content production and audience analysis. Companies are moving beyond simply using tags as a way to surface stories on Google or in an archive. Specifically, Parse.ly found that publishers are using tags to categorize article formats (stories vs. quizzes vs. videos), paywall status, and sponsored content.

That same organizational ability to find, filter, and sort stories is being used to route different processes in the newsroom, Montalenti said. A site that runs native ads could track and report on specific campaigns based on tags for native content and the accompanying brand. Or, in the case of a site like The Globe and Mail, tags could be used to indicate which stories are only available to subscribers and which are available to everyone.

Last year, Joshua Lasky, a marketing manager at Atlantic Media Strategies, wrote about new ways how media outlets could use tags:

There’s a certain amount of content optimization that can be done here. Think if you were to tag articles based on whether they included a video; you could then analyze whether having this element improved article performance. This would help you to decide whether it made sense to embed more videos in the future.

In July, The New York Times offered a glimpse of a new automated tagging tool under development in its Research and Development Lab. Alexis Lloyd, creative director of the Lab, said that such tools will let the Times mine its archive to create new products in the future.

Photo of gift tags by Cutie Pie Company used under a Creative Commons license

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Building a j-school from scratch: How The New School aims to bring journalism and design together https://www.niemanlab.org/2015/08/building-a-j-school-from-scratch-how-the-new-school-aims-to-bring-journalism-and-design-together/ https://www.niemanlab.org/2015/08/building-a-j-school-from-scratch-how-the-new-school-aims-to-bring-journalism-and-design-together/#comments Mon, 31 Aug 2015 18:22:22 +0000 http://www.niemanlab.org/?p=113709 It’s that time of year: Journalism students are returning to campus, charting their courses for the next semester, and professors are fine-tuning their syllabi. Turmoil in the news business means that many professors are also reckoning with how to adapt their teaching approaches in an era of data visualization, apps, and distributed content.

heatherchaplinOne department at The New School, however, doesn’t have to worry about history too much: Its Journalism + Design program launched in 2014. “We got to say, ‘What does it mean to do journalism in 2014 and moving forward?’ That’s our baseline,” said Heather Chaplin, director of the now one-year-old program.

The new undergraduate degree program was created with the help of a $250,000 grant from the Knight Foundation (full disclosure: also a funder of Nieman Lab). Applying its startup funding approach to education, Knight’s aim was to encourage the New School to develop a new kind of journalism curriculum framed around the concept of design thinking. Students learn about data journalism and social media, among other areas, from instructors in The New School as well as guest faculty assembled from newsrooms around New York.

Chaplin said the goal is to use design thinking to prepare students for the future. “I’m not so much interested in specific skills as dispositions,” she told me. “Are we helping people be able to learn really fast, so when things do change they can move with it without completely freaking out?”

The program jumped from around 90 students in fall 2014 to 240 this semester. I spoke with Chaplin about the experience of building a j-school from scratch and how design thinking can change the way journalists do their jobs. Here’s a lightly edited transcript of our conversation.

The idea that journalism is a set of values, and has a specific role to play in a free society: What if we took those traditional practices and mapped on top of them some design practices and design principles to help people be more imaginative, more nimble, better problem solvers? We could do the kind of journalism that might actually have a chance to flourish.

Of course, that leads to the question of what “design” means. It’s a hard question. I’m writing a paper for the Tow Center right now about what we mean when we talk about design and why it’s even a thing.

Design can be thought of in a couple different ways for journalistic purposes. When people talk about design, they often talk about visuals, and visuals are obviously important. But we’re really talking about design beyond the visual.

You can think about design as audience engagement. Designers always start by asking who they are designing for and why. So when we think about audience engagement and wanting to know our audience, design as a discipline can really help us. I also think about design as new product development: Nobody knows how people will consume news as we move forward. What might it look like, and what are the newspapers of the future? Design processes can help us come up with that.

And I’ve started to think of design as civic journalism — the idea that the design thinking process starts with empathy or deep listening.

What would a journalistic process look like that starts with assumptions on hold, preconceptions on hold, and just listening? It’s a bottoms-up approach to journalism: You’re out in the community that you’re serving, saying, “Hey, what do you need to know about, what are your information needs, and what’s going on in your world that we can help you understand better?” It’s not people sitting in a newsroom saying, “These are the things people need to know.”

We did things like POV statements and other exercises to try to understand who it was we were reporting for and how we could include them in the process. We did research into their media habits. Then we spent almost the whole semester working on a project.

We predicted starting with 60 students last fall. We had, I think, 94 students our first semester and 165 our second semester. This fall, we have 240 students with a waitlist of 60. It’s just been extraordinary. I couldn’t meet the demand — the school wanted me to add a bunch more classes and a bunch more sections and I had to say I couldn’t, because of quality control.

Last semester, we had Andrew Losowsky, who’s now leading the Coral Project, teach something called “stealth journalism” — how journalism could exist in unexpected physical spaces. All semester, the students designed journalism to be in the Union Square subway stop.

This semester we have Benjamen Walker, one of the founders of Radiotopia, and the students are going to create a podcast series that we hope will be ongoing.

The other great thing the Knight grant allows us to do is offer popup classes — these one-off, two-credit classes where we try to be on the edge or take on an interesting problem.

With the two-credit format, I’m able to bring in really high-level, top-notch people, because it’s a smaller time commitment. And the students can try something they might be interested in without committing their entire semester to it.

We try to do a lot outside of the classroom. We do a bunch of workshops. Last semester, we had Hong Qu, the CTO at Fusion, do a two-part workshop on the future of mobile video. We had Adam Sternbergh, who was then culture editor at The New York Times Magazine and now is a writer at New York, do a writing-intensive. And we had Andrew Donohue, the senior editor at the Center for Investigative Reporting, do a one-day design sprint on reimagining local beat reporting.

We thought we would start small, but we got big so fast. In one year, we created 24 new classes and brought in 39 people to teach. Just getting off the ground was the most all-consuming thing I’ve ever done. Now we’ve got to start building some internship programs.

Because we’re an undergraduate program, the way I think about it is that there’s a certain group of students every year who are so talented and absolutely committed to becoming professional journalists. They’re going to go out and get jobs.

There are some students who just did this as an undergraduate experience. They may not necessarily become professional journalists. But the thing that makes me sleep well at night is that they will be good at whatever they do.

We’re helping our students be smart, creative, and able to work collaboratively. If we really believe that journalism is a collective activity, and that everybody is a journalist at different points in their life, then I feel good that these students, no matter what they do as a profession — when their moment comes to do an act of journalism, they’ll know how to do it.

Photo of The New School by Andy Atzert used under a Creative Commons license.

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Filtering media coverage of same-sex marriage, #BlackLivesMatter, and more through Media Cloud https://www.niemanlab.org/2015/08/filtering-media-coverage-of-same-sex-marriage-blacklivesmatter-and-more-through-media-cloud/ https://www.niemanlab.org/2015/08/filtering-media-coverage-of-same-sex-marriage-blacklivesmatter-and-more-through-media-cloud/#respond Fri, 28 Aug 2015 16:49:08 +0000 http://www.niemanlab.org/?p=113688 Regular readers of Nieman Lab will likely be familiar with Media Cloud, the project from MIT’s Center for Civic Media and Harvard’s Berkman Center for Internet and Society that gathers stories from across the spectrum of media for the purpose of dissecting themes, trends, or other questions around coverage.

In the past, researchers have used it to track how the story of Trayvon Martin’s death evolved, and what shaped the debate around SOPA and PIPA in 2012.

Earlier this year, Media Cloud announced a contest to find new creative research projects that could take advantage of the platform, giving users access to “a range of Media Cloud tools — including Dashboard, Controversy Mapper, and the Media Cloud API — as well as to our searchable archive of 280 million stories collected from U.S. and international online media over the past 7 years.”

This week, 10 teams came together to present some of their research. Ethan Zuckerman, director of the Center for Civic Media, has a full writeup on the projects that is worth a read. Here are a few of the projects.

Julia Wejchert and Katherine Ida were interested in breaking down how stories connected to abortion are visualized in the media:

They downloaded thousands of stories about the abortion debate using the Media Cloud tool, then hand-coded the images that appeared in each story, discovering that news articles about abortion rarely show the people most likely to be having abortions. Instead, the visuals of these articles illustrate abortion as an issue about politics, not about patients.

Eric Enrique Borja and a team from the University of Texas used Media Cloud to examine coverage of protests in Ferguson and Baltimore connected to the Black Lives Matter movement. Following the deaths of Michael Brown and Freddie Gray, they wanted to see if stories connected to the protests contained negative or positive framing:

In both waves of Ferguson protest, Borja sees comparable levels of positive and negative framing. Many stories invoke rioting and looting, but there is also discussion of activists, civil rights, uprisings, protests and demonstrations. By the second wave of Ferguson protests, the negative frame is increasing in power. In Baltimore, there’s a massive disparity between positive and negative frames: there is virtually no media coverage of the events after Freddie Gray’s death that refers to protest, and massive coverage of riots and violence.

Kate Mays and Karin Seth of the Emerging Media Studies program at Boston University retrieved 8,000 stories from Media Cloud, and tracked hashtags around the U.S. Supreme Court’s same-sex marriage decision in June.

Mays and Seth find that two narratives ended up dominating the debate after the Supreme Court decision. Those who favored the decision saw it as a civil rights victory, while those who did not invoked the first amendment’s protections of religious freedom to assert a right not to recognize these marriages. They also found extensive evidence that the US decision was influential in an international context, invoked in discussions in Australia and other countries making judicial and legislative decisions around equal marriage.

If you’re interested in Media Cloud and would like to get access for your own research, you can find out more here.

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ProPublica expands news apps and networked reporting with new funding from Knight Foundation https://www.niemanlab.org/2015/08/propublica-expands-news-apps-and-networked-reporting-with-new-funding-from-knight-foundation/ https://www.niemanlab.org/2015/08/propublica-expands-news-apps-and-networked-reporting-with-new-funding-from-knight-foundation/#respond Thu, 20 Aug 2015 13:00:57 +0000 http://www.niemanlab.org/?p=113284 Since its earliest days, one thing that helped distinguish ProPublica from other news outlets — aside from its nonprofit status and focus on investigations — was its reliance on sharing. That took a number of forms, in the partnerships with other news outlets to deliver investigations, and in creating news apps around data that let stories take on new life after publication.

The Knight Foundation wants that work to continue and is investing $2.2 million in ProPublica that will expand its efforts in collaboration and data-backed journalism. In announcing the funding today, Knight vice president for journalism Jennifer Preston said the support will help ProPublica continue to develop new tools for news and new methods of storytelling.

“ProPublica’s engagement and news apps teams have been leading the way in the use of data, social media and other powerful tools to engage members of the public in the newsgathering process,” Preston said in a statement. (Disclosure: Knight is also a funder of Nieman Lab.)

This is not the first time Knight has given financial support to ProPublica. Among other grants, in 2012 Knight gave $1.9 million to ProPublica to increase the capacity of the news apps team.

The new backing from Knight will also be used to increase the audience engagement work that helps reporters cultivate sources and build community on and offline. The funding will also help ProPublica launch a two-week summer training institute in 2016 to help journalists learn skills for handling data, interactive design, and more.

Scott Klein, ProPublica’s assistant managing editor, said over email the goal is to help working journalists and aspiring journalists use the same skills as the nonprofit, to “learn how to do our jobs — getting data, cleaning it, analyzing and asking good questions of it, and ultimately visualizing it.”

All of that contributes to the applications, visualizations, and other tools that ProPublica produces for its investigations. Things like databases that allow parents to compare school districts, a scoring system to rate surgeons and hospitals in your area, or a handy guide to health and safety info on cruise ships.

Those projects are all part of ProPublica’s strategy of extending the life of investigations, giving the information a kind of utility to readers. That same thinking applies to helping out other news organizations, Klein said. Almost all of ProPublica’s work is made available for reuse under Creative Commons.

But ProPublica is also developing ways to make the underlying data in those stories more accessible to other reporters. The organization produces “reporting recipes” that guide other journalists in how to apply datasets to their own community.

The new funding from Knight will help ProPublica make that information more readily available for other reporters, Klein said. “As a national organization headquartered in New York, it’s very hard for us to do local stories that can have local impact. Providing high-quality local data sets that come out of our national reporting lets our work be in many places at once and magnifies the chance for real-world impact,” he said.

Klein said they’re also planning to work with researchers to better measure the impact of their work, and whether the types of news apps ProPublica makes informs readers decisions in the real world.

In the last several years, ProPublica has tried to make sure that emphasis on real-world impacts is baked into the reporting process from the beginning. They’ve used social networks and other digital tools to cultivate sources and story ideas. The funding from Knight will help boost that work as well, said Amanda Zamora, ProPublica’s senior engagement editor.

Back in 2012, they created a Facebook group to develop a community of people to share their experiences of being harmed in a hospital. That project led to stories on patient safety, and the experience was one of the motivations for creating the Get Involved, a contributors network for ProPublica’s investigations.

Get Involved has been a successful way of developing sources across a range of stories and collecting tips for reporters, and Zamora said they want to expand that effort. “When we established Get Involved we wanted to experiment with the idea of participation as a way to measure contributions and activity in our audience that went beyond the normal metrics,” she said.

Users — who can range from journalists to experts or regular readers — sign up for the network and contribute to callouts or questions in the early stages of reporting. One of the benefits, Zamora said, is that you create an audience that has already signaled it is interested in the story and can share it through other networks as the reporting progresses.

The Knight grant will help Zamora expand her team and dedicate more resources to the outreach and managing community building. They’ll also invest in more technology to help streamline that process. In the beginning, they used Google Docs and Spreadsheets; now they use Screendoor to facilitate projects.

They also plan to find more ways to make that process available to other reporters. The idea, Zamora said, is to “catalyze more reporting on the local level” through providing the tools to do similar sourcing work in their community. The key, she said, is not just better technology, but putting those tools in the hands of journalists when they’re just getting started on a story.

“The reason it works is because our team is not this sort of magical engagement team that operates on one end of the newsroom and makes all this stuff happen in a vacuum,” Zamora said. “The reporters are an integral part of the process.”

Photo of the ProPublica newsroom celebrating its Pulitzer Prize win in 2010 used under a Creative Commons license.

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How The Skimm’s passionate readership helped its newsletter grow to 1.5 million subscribers https://www.niemanlab.org/2015/08/how-the-skimms-passionate-readership-helped-its-newsletter-grow-to-1-5-million-subscribers/ https://www.niemanlab.org/2015/08/how-the-skimms-passionate-readership-helped-its-newsletter-grow-to-1-5-million-subscribers/#comments Tue, 18 Aug 2015 13:17:02 +0000 http://www.niemanlab.org/?p=112913 To hear Danielle Weisberg and Carly Zakin tell it, when they launched their email newsletter The Skimm three years ago, they had no plan for creating an engaged community around it.

“As first-time founders we thought of a lot of things, the one thing we didn’t think about was how to build a community,” Zakin said. She and Weisberg left their jobs at NBC News to form their own startup. “Thankfully the community came to us.”

The Skimm now counts 1.5 million subscribers to its daily email, which breezes through the day’s news in a conversational, direct tone. That success is thanks largely to the community that formed around the newsletter, Zakin told me. Loyal fans emailed the founders asking how they could help. The answer? Skimm’bassadors, the legions of readers who promote the email in their networks and encourage friends to sign up. According to Zakin, there are now 6,000 people in the program, up from just 200 last year.

Media companies have been rediscovering the power of email in recent months, building out newsletters to amplify their work and create new connections with readers in their inboxes. For The Skimm, though, the newsletter is the only product that matters. Specifically, Weisberg and Zakin wanted to reach an audience of younger women, people who are looking for news first thing in the morning. For that demographic, the first read isn’t the newspaper or Good Morning America.

“Email was always the direction we were going to go in,” Weisberg said. “It’s nice to see that it’s come back in favor. But we always really believed that was the way to reach this demo.”

They got that demo and much, more, as The Skimm now counts people like Michelle Obama, Sarah Jessica Parker, and Oprah among its readers. Last December the company raised $6.25 million, which it’s been using to expand and plan for new products beyond email.

I recently spoke with Weisberg and Zakin about their expansion plans, how they’ve cultivated an engaged audience, and what they learned by delivering the news from morning TV. Below is a lightly edited version of our conversation.

Justin Ellis: There’s this perception that email is an old technology, or that email newsletters went away. What do you think about?

Danielle Weisberg: When we first started three years ago, we definitely got a lot of pushback. There was a lot of criticism. A lot of the original investors we pitched to would say things like ‘Email is dead’ and ‘Why don’t you create an app instead?’ But they would say it to us over email, which kind of illustrated our point — we don’t believe email is dead.

We believe email is how people really communicate with each other, especially when we looked at the morning routines of our target audience. The Skimm focuses on women ages 22–34 in big cities throughout the country. They are busy, they’re on the go. It’s a professional audience. And we looked at what they do first thing in the morning. Your alarm goes off, you grab your phone, and you read emails from friends and family first.

It really made sense to us to introduce a product that fit in with that routine. And email is very much in the routines of the demo that we’re going after. Email was always the direction we were going to go in. It’s nice to see that it’s come back in favor. But for us we always really believed that was the way to reach this demo.

Ellis: With so many different emails competing for people’s attention, how do you make The Skimm stand out?

Carly Zakin: People have continually responded to The Skimm’s voice. It’s written as if it’s from a friend.

We’ve been able to stand out and be in the top of people’s inbox, because people feel like The Skimm is a friend, and feel like that voice speaks to them. We’ve been fortunate that our audience has connected so well with that.

Ellis: How did you discover the voice of the email?

Weisberg: The voice was probably the easiest part of everything we’ve done. We really wanted to create a product that sounded like your friend telling you what you need to know to start your day. So we thought about the questions our friends had. Our friends are people who are smart, who know everything going on in their industry, who went to good schools, but are short on time. They may not be totally up-to-date on things that are outside their jobs or outside of their interests.

So first and foremost, we knew we were talking to a smart audience that was short on time. We thought about how we speak to our friends, and translated that into the email.

That’s also how we view the topics that we cover. The goal of The Skimm is that you can walk into any meeting, any interview, any social or professional event, no matter if you’re meeting with someone who works in finance or education or politics, and be able to converse with them, to be able to be well rounded.

Ellis: How important is it to have an idea of an average reader or your target audience member when you’re creating a product from scratch?

Zakin: We don’t know any other way. Focus has been our mantra. We knew we couldn’t be everything to everyone, and we weren’t trying to be. There’s such a huge demographic to go after, even in the focus that we have. I think that has made us better writers, better founders, and better businesswomen.

Ellis: You both came from NBC News. How did that experience shape what you wanted to do at The Skimm?

Zakin: We both feel as if we were trained by the best in the business. We were so lucky to have truly incredible mentors, from our first internships at NBC all the way through our full-time professional careers there. I think the number-one thing that has been instilled in us, and the number-one thing that we care about at our company, is to have journalistic integrity, and [make sure] that our fact-checking process is truly in-depth. We look at ourselves first and foremost as a journalistic property. All the respect and integrity that goes along with that, we learned at NBC.

Ellis: Walk me through the production process for the daily email.

Weisberg: Someone’s always up until the newsletter goes out at 6 a.m. Eastern. It’s always being updated in shifts. We have a pitch meeting; we continued that tradition from NBC News. We get together and come up with a list of stories, and then we narrow it down.

The length of The Skimm changes every day, depending on the news cycle, but the thought behind our story selection is always the same: Would this actually come up at a family dinner, an interview, or during the course of an average reader’s day? That’s what we defer to if we get stuck on something.

Ellis: How big is your staff now, and which areas have you been hiring for?

Weisberg: The staff right now is 15 full-time employees, including myself and Carly. We are hiring right now for someone to help us to continue to monetize. That’s definitely something that’s on our mind.

Ellis: Is that the priority right now, finding ways to monetize? Or is it growing your audience?

Weisberg: Growing our audience has been and remains our main priority. It’s important to us that we continue to grow an upwardly engaged user base, and continue to grow while maintaining around the same open rate that we’ve had, which is really strong.

In the past few months, we’ve been starting to focus on monetizing The Skimm through native ad campaigns. So we thought it was a good time to bring on someone full-time to really focus on that.

Ellis:How do you think about ads or sponsorships in the email? You’ve gone a long way to make it a personal and intimate experience. How do you add sponsorships to that without changing the relationship between you and the reader?

Zakin: The way we look at working with sponsors is to try to align ourselves with brands and products that we like on behalf of our audience, that we know will speak to our audience, and integrate them in a way that feels truly seamless.

We’ve been really selective about the brands we work with. We’ve actually gotten thank-you notes from our users, not only for the brand we selected but also how we went about doing it. That’s really exciting for us, and I think it goes back to the fact that we feel like we know how to talk to this audience.

Ellis: How does the newsletter grow? Is it the Skimm’bassadors program, word of mouth, social media?

Weisberg: Organic and word of mouth are certainly a big part of our user growth. The Skimm’bassador program is now over 6,000 brand reps. They help us with grassroots marketing; they’re kind of the biggest mouth of our organic word of mouth growth.

They’re just an amazing force, made up of primarily our target demo. They love the brand and want to help us get the word out. That’s been a big part of our growth.

Ellis: Where did the idea for the Skimm’bassadors come from?

Zakin: It happened truly organically. As first-time founders, we thought of a lot of things. The one thing we didn’t think about was how to build a community. Thankfully, the community came to us.

From day one, we were overwhelmed by how many people wrote in saying they never write in to anything, but they just love the product and how could they help. It started by us saying “Thank you so much,” and then we started saying, “Thank you so much. Can you share The Skimm with five friends?”

People started writing back saying “I’m basically a brand rep,” and that evolved into “I’m a Skimm’bassador for you.” From there, the terminology came to be. We made the choice to invest in the program first. We sat down with our — at that point very small — team, and said, “We’ve got all these people who are calling themselves Skimm’bassadors. Let’s turn this into something.”

We’ve just grown exponentially. Last summer we had 200 Skimm’bassadors; today we have well over 6,000.

Ellis: How do you reward them for that? It sounds as if they see it as a two-way relationship.

Weisberg: Two different ways. We reward our Skimm’bassadors by incentivizing them with different levels of Skimm swag. So if you get X amount of people signed up you get a Skimm tote, then you get a Skimm bag.

The other way we incentivize our Skimm’bassadors is by giving them access to our headquarters, to the two of us. We do calls with them about once a quarter, and it’s kinda just like an ask-me-anything. We’re in Facebook groups with them all day long; we’re in Linkedin groups. They have access to job postings for certain positions before they’re [posted publicly].

So it’s really about access for them, getting closer to a brand that they like — and access to one another; they’re connecting with each other, to like-minded individuals throughout the country. It’s been amazing to see.

Ellis: What comes next for you?

Zakin: Obviously, we think about other platforms. We never set out to create an email business. We don’t think we have an email newsletter business; we have email as a marketing tool. We think email is the best marketing tool there is. Our company’s assets are its voice and incredible community.

We hope those two things will live on every platform one day. But right now, we’re just really focused on growing that list.

Ellis: In other interviews you two have said The Skimm is similar to morning TV shows. Are there lessons to take from those shows in terms of what people are looking for that time of the day?

Weisberg: There are a lot of things to take away from what morning TV does well and what it hasn’t done so well. What morning television really nailed, for a long time, was the routines of the audience it was going after — whether it was moms waking up in the morning and turning on the television as they were getting ready, or professionals eating breakfast and wanting to get caught up on what they need to know for the day.

The audience that we’re going after — a lot of them don’t own TVs. They’re not yet watching video on their phones while they commute. The idea of fitting in with the morning routine and this audience is something we’ve definitely taken away from morning television. We’re just doing it by putting the news they need to know in the palm of their hand.

Ellis: Does either of you think there is a difference between what people who work in media consider to be news, and what other folks consider to be news?

Zakin: If you work in media or politics, this is something that you live and breathe. Your job is to always stay up-to-date on the news cycle. If you’re in another industry, your job is to be informed about what’s going on in your actual career, or your actual industry, and then it’s what interests you.

We looked at it as how to just be a well-rounded person. What do you need to know to be able to have a conversation with someone, no matter their background?

Ellis: Going from being journalists to running your own company is not always an easy transition. What were some of the big challenges or unexpected things you had to deal with along the way?

Weisberg: Oh my gosh, that’s a loaded question. There are a lot of answers.

We still think of ourselves as journalists every day, number one. The second thing is that our tools in becoming businesswomen have just expanded. I think the hardest thing for us has been learning how to be managers. We never managed anyone before, and now we have a team of 15 including us. So that has been the steepest learning curve for us.

But I think everything has been new. I’d put fundraising up there as the second hardest, if not hardest, thing we’ve ever had to do with no background whatsoever. Not only had we never done it before, but we had to learn a lot of new terminology to get it done.

I think all of this is new to us. Every day is something new. A CEO friend recently said to us, “You should always feel uncomfortable.” I can safely say I think we always feel a little uncomfortable.

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How a pop-up newsroom helped a Boston news nonprofit connect with readers https://www.niemanlab.org/2015/08/how-a-pop-up-newsroom-helped-a-boston-news-nonprofit-connect-with-readers/ https://www.niemanlab.org/2015/08/how-a-pop-up-newsroom-helped-a-boston-news-nonprofit-connect-with-readers/#respond Fri, 14 Aug 2015 18:22:43 +0000 http://www.niemanlab.org/?p=112975 DigBoston news and features editor Chris Faraone started the Boston Institute for Nonprofit Journalism this year because he wanted to produce more rigorous local journalism that connects with readers online and off.

The BINJ shares a mission similar to other news nonprofits that have sprung up as reporters, sometimes victims of newsroom cutbacks or seeking entrepreneurial paths of their own, try to fill the gaps in local news. The mission of the BINJ, Faraone writes, is to “produces bold reporting on issues related to social justice and innovation, and cultivates writers and multimedia producers to assist in that role.”

BINJ is operating on a shoestring budget and will rely on freelancers to tell stories about Boston neighborhoods. That can mean finding creative solutions to problems like a lack of regular office space.

Faraone decided to use that to BINJ’s advantage. By setting up shop throughout the communities the outlet wants to cover, BINJ not only has places to work, but it also connects with readers on a personal level and hears stories that might ordinarily go unreported.

BINJ Mobile was the first test of a pop-up newsroom, camping out at an event in Dudley Square in the Roxbury neighborhood of Boston. Faraone set up a desk, typewriters, and notepads to hear what community members had to say:

The comments and concerns go on, and on, and on, and our plan is to keep adding to the list and to use the info in developing and cultivating features. We also brought an old-fashioned Rolodex, and attached phone numbers to topics people know especially well. For example, a woman who lives close to an increasingly controversial complex soon to be under development is filed under the name of that construction project.

As for leads … among others, we look forward to speaking further with Allen Curry, who served as one of the first African-American firefighters in Boston following a 1973 court decree that forced minority hiring. The hostility he faced back then was brutal, and his resulting struggle with the city still endures today, more than 40 years later, as do comparable employment nightmares for countless younger people of color who have come after him. It’s hard to find that kind of community memory online; had BINJ not popped up in Dudley, and approached Curry in person, we may have never heard about his story.

It’s worth reading more of the responses Faraone collected from the community at the pop-up event to see how residents’ views of local news might differ from journalists’. If you’re interested in learning more about the BINJ — or supporting it — you can go here.

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Digg is building a new commenting platform https://www.niemanlab.org/2015/08/digg-is-building-a-new-commenting-platform/ https://www.niemanlab.org/2015/08/digg-is-building-a-new-commenting-platform/#comments Fri, 14 Aug 2015 16:05:19 +0000 http://www.niemanlab.org/?p=112962 The team at Digg is spinning up a new project to improve the way people discuss news on the aggregator. Specifically, the company wants to build a system that encourages conversation around stories and can help create community on Digg, instead of farming out that chatter to Twitter or Facebook.

The idea, according to Digg design director Justin Van Slembrouck, is to do sprint-style development in the coming weeks to create the discussion platform, similar to the rapid process used when Betaworks relaunched Digg in the summer of 2012.

At this point there aren’t a lot of details, but at the Digg blog Van Slembrouck sketches out some of the features they’re planning:

  • Conversations will be based around a story

Not just about anything or anyone

  • The author(s) of the story are encouraged to participate

(Or “content creators” if you’re new-school)

  • It’ll be open and high-quality

Our aim: conversations that are just as interesting as the stories themselves

  • Clear community guidelines will be in place

We’ll define these in our next blog post

  • We’ll be moderating

It’s definitely not our long-term goal to moderate every comment, but we’re going to err on the side of civility to start

  • You can digg comments

We want help to surface the best of the community

This year could be a tipping point in how media companies employ reader comments and conversation. A number of publishers have either shut down or put their comments on indefinite hiatus. Other platforms, like Reddit, are imposing new rules to ban harassment or illegal activity. At the same time, companies like Parlio are invested in leveraging discussion tools in new ways. The Coral Project, a collaboration between The New York Times and The Washington Post backed by the Knight–Mozilla OpenNews project, is dedicated to creating new software to improve discussion and community engagement on news sites.

The first iteration of Digg’s new commenting platform is expected to debut this fall. You can sign up to follow the project — and be a beta tester — here.

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How Connecticut’s largest public media outlet worked with IDEO to reimagine its future https://www.niemanlab.org/2015/08/how-connecticuts-largest-public-media-outlet-worked-with-ideo-to-reimagine-its-future/ https://www.niemanlab.org/2015/08/how-connecticuts-largest-public-media-outlet-worked-with-ideo-to-reimagine-its-future/#respond Fri, 14 Aug 2015 14:00:30 +0000 http://www.niemanlab.org/?p=112203 Public radio is wrestling with issues like the increasing shift in how people listen to audio, moving from live-streaming their favorite programs to listening on-demand. There are also more existential questions about how public media, with its long history of membership, will transform its relationship with listeners .

Those are the big, foundational shifts. If you zoom in on the local level, how are public media stations trying to confront change? The Connecticut Public Broadcasting Network (CPBN) decided to attack those questions directly by overhauling its entire organization, from the shows it creates to the ways it funds the network. CPBN intends to spend more than $7 million over the next three years to reinvest in the organization. To do this, it worked with design firm IDEO to create a playbook.

“We set out to re-imagine what we could be and what we needed to do to invest in our future,” said Dean Orton, chief operating officer for CPBN, said.

On the surface, CPBN was already doing well. In 2014, it reached over 750,000 people a week through CPTV. Total revenues for the network, including membership and underwriting among others, were $17.8 million in 2014, up from $16.1 million in 2013.

Given the combination of statewide television and radio, along with a corresponding digital presence — and even a print magazine — few media companies that match up, said Stephanie Schenkel, grants manager for Connecticut Public Broadcasting Network.

But Schenkel said the network knew it needed a fresh look at how it operates, and needed to determine if it was meeting the needs of the audience. “How do we take all this valuable energy and talent we have and make decisions that are best for our community?”

CPBN worked on the playbook with design firm IDEO, which does projects for companies as diverse as IKEA, GE, The North Face, and JetBlue. Support from the Hartford Foundation for Public Giving and a $250,000 grant from Knight Foundation made the report possible.

IDEO is famous for its human-centered design approach to projects, which use empathy as a means of finding solutions.

“When they first came to us, it was a pretty open-ended challenge,” said Ashlea Powell, a location director with IDEO who worked on the project. “They’ve been around 50 years and want to make sure they were set up for success over the next 50 years, which is pretty broad.”

As part of the process, the firm spoke with staff at CPBN, as well as experts, but also went out into towns around Connecticut to talk to people. They set up kiosks in malls and at Yale University, and held small events in people’s home, listenin to people across the audience spectrum — “someone that could name 10 different shows they do on air, and one person who doesn’t even know there is a Connecticut Public Broadcasting Network,” Powell said.

IDEO had to decide whether the scope of the project would be deep, designing a new show or branding package for launch, or whether it would be more broad. Ultimately the firm went with a playbook, which felt as if it could have a lasting impact, Powell said. “It felt like it was a real ‘teach a man to fish’ situation,” she said.

The resulting 36-page playbook was a mix of principles for making decisions about the future of the network, along with suggestions for creating new types of programming and events, and new approaches for sustainable funding. The report has been disseminated throughout the network, on the business and editorial teams across TV, broadcast, and digital.

Some of the proposals will materialize quickly: The playbook suggests a name change from Connecticut Public Broadcasting Network to Connecticut Public Media, along with rebranding that will debut next year, said Orton.

On the business side, it offers up suggestions for individual donations — adding tiered levels of membership, creating project-based funding campaigns or Kickstarters — and exploring new kinds of corporate sponsorships.

Others proposals are somewhat intangible. The playbook recommends “[recommitting] to the audience” and finding ways for the staff to “innovate with a purpose.”

The ideas the playbook suggests aren’t short-term solutions or ideas with quick turnaround times. But Orton said the network is already making progress. For example, it’s formed an in-house innovation team to look at new business models “so that we can spin up and try new business models and opportunities that diversify our company.”

The network has also expanded its education programming through Learning Lab, a 20,000-square-foot facility at CPBN’s Hartford headquarters with studio space and audio and video equipment. The program has a formal partnership with the Hartford public schools, and a program that offers vocational training to help veterans transition into civilian life.

In February it opened a new multimedia newsroom for WNPR, the network’s NPR station.

“At the heart of public media has been this idea of viewers like you, listeners like you. It’s about the audience we’re there to serve,” Orton said. “It’s natural for us to think about audience first and customers first to look where we can anticipate meaningful services for them.”

But, he said, “One thing in public media we haven’t always been good at is the ability to adapt.”

Many media companies are trying to reorient themselves to changes in technology or audience habits. It’s the stuff of newsroom memos that try to explain the necessity of transformation and the hirings, layoffs, or other reorganizations that often come with it.

“We found in our work we were running so tight we didn’t have the money to invest in things,” Orton said. “It became a treadmill that was unsustainable. We’re trying to bust out of that treadmill.”

Orton said the station’s staff knew they needed to rethink how they use the web in connection with radio, finding new ways to deliver audio to people. They also, he says, had to decrease their dependence on on-air pledge drives (in 2013 they tallied 117 TV pledge drive days).

The playbook provides an “ecosystem” to develop new projects, focusing on three areas: Flagship programming that highlights life in Connecticut; the development of more physical community spaces for the audience to interact with the network; and an improved collection of data and other resources for people to use in everyday life.

Orton said the plan in the coming months is cycles of development, testing, and redevelopment across the editorial and business sides of the network. The immediate priorities are reorganizing staff and workflows in the news divisions on TV and radio, but also formalizing new methods of community outreach and events, he said.

The playbook allows CPBN to shrink some of the larger challenges in public media into a more manageable size by working on the local level. It provides new ways to think about roles for public media that Orton said “historically weren’t on our radar.”

“We’re kind of re-imagining the role we can play,” Orton said, “but the mission in many ways is not different from what was started in the early days of public broadcasting.”

Photo of public radio embroidery by Hey Paul Studios used under a Creative Commons license.

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ProPublica teams up with Yelp to make it easier to find good local health care services https://www.niemanlab.org/2015/08/propublica-teams-up-with-yelp-to-make-it-easier-to-find-good-local-health-care-services/ https://www.niemanlab.org/2015/08/propublica-teams-up-with-yelp-to-make-it-easier-to-find-good-local-health-care-services/#respond Wed, 05 Aug 2015 17:07:22 +0000 http://www.niemanlab.org/?p=112467 ProPublica is a big fan of partnerships, whether with The New York Times or NPR, to help spread investigative journalism far and wide. But now the nonprofit is partnering with…Yelp?

ProPublica is collaborating with the recommendation app to help provide better health care information on medical facilities and other providers. The idea is that finding a good doctor, nursing home, or dialysis clinic in your neighborhood will now be as easy as finding a reliable taco joint.

The data is shaped in user-friendly ways, similar to other features on Yelp. Instead of noting whether a place has wifi and if it’s good for kids, the health care data notes a provider’s wait time, noise level in patient rooms, and how well a doctor communicates with patients.

The partnership fits well with many of ProPublica’s other data-related projects: taking information that is often available publicly and making it more accessible to people. It’a also another way, much like ProPublica’s Data Store, to give new life to information the newsroom has already cleaned up and analyzed.

Luther Lowe, Yelp’s vice president for policy, told Lena Sun in The Washington Post they’re “taking data that otherwise might live in some government PDF that’s hard to find and we’re putting it in a context where it makes sense for people who may be in the middle of making critical decisions.”

Where, exactly, does the underlying data come from?

ProPublica compiled the information from its own research and the Centers for Medicare and Medicaid Services. The data is for 4,600 hospitals, 15,000 nursing homes, and 6,300 dialysis clinics in the United States, and it will be updated quarterly.

Much of the information about hospitals, for example, is available on Medicare’s Hospital Compare Web page. But Yelp executives say the information is sometimes difficult to find and hard to sift through.

In exchange for facilitating the health data, ProPublica will get access to users’ health care-related reviews from Yelp. The reviews, which could be used in research for future ProPublica stories, will be anonymized.

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Sunlight Foundation, Melody Kramer, and 20 other media/tech projects get Knight Prototype Funds https://www.niemanlab.org/2015/08/sunlight-foundation-melody-kramer-and-20-others-mediatech-projects-get-knight-prototype-funds/ https://www.niemanlab.org/2015/08/sunlight-foundation-melody-kramer-and-20-others-mediatech-projects-get-knight-prototype-funds/#respond Tue, 04 Aug 2015 13:00:59 +0000 http://www.niemanlab.org/?p=112273 Knight Foundation is giving 22 media and technology projects the chance to get one step closer to reality with a little help from the Prototype Fund. The projects include open-source tools for sharing data among news organizations, a newsroom app that encourages better collaboration, and software that will make it easier to access public information from federal agencies.

Knight is awarding a total of $770,000, with each individual project receiving $35,000 to help test early ideas and build, as the name suggests, a prototype. (Disclosure: Knight is a funder of Nieman Lab, but not through the Prototype Fund.)

Many of the projects are targeted at making data more accessible, either to journalists or the general public: “Scrubadub,” by Datascope Analytics, is designed to help people “easily and ethically analyze unstructured text through a tool that scrubs personally identifiable information from raw text.” A team at Emerson College’s Engagement Lab wants to create a suite of tools that encourage journalists to use more data in storytelling. Bocoup, a Boston-based technology company, wants to build out “Voyager,” a system that could automate data visualization and be more intuitive to a user’s needs.

The Sunlight Foundation is receiving prototype funding for a government transparency program that would examine how foreign interests influence politics by analyzing data through the Foreign Agent Registration Act.

Melody Kramer, fresh off her time here as a Visiting Nieman Fellow, is receiving a prototype grant for her Media Public project.

The grant will help Kramer continue to examine ideas around broadening the meaning of membership in the world of public media. Media Public will create new ways for public media outlets to collaborate with the audience formerly known as members, in the hopes of sustaining organizations financially and creating a more engaged community. As Kramer wrote in her report:

More active donor relationships, which lead to greater donor loyalty, can be cultivated through building trust with people, increasing the number of two-way interactions with potential donors, and by teaching people the importance of the organization itself.

If you’re interested in helping out or getting updates on the progress, Kramer has created an email newsletter:

Below is the full list of projects that are part of this round of the prototype fund. In July, Knight also announced 12 Prototype Fund projects connected to the media as part of the Knight News Challenge. Along with the funding, project organizers will go through a six-month training process to prepare for a demo day. The deadline for the next round of the Prototype Fund is Aug. 17.

Collective Development by Anchorage Public Library and Code for Anchorage (Project lead: Meg Backus) (Anchorage, Alaska.): Opening library programming up to patrons by creating a participatory platform that will allow people to propose projects, workshops, or events that the library will facilitate.

CrowdVoice.by by CrowdVoice (Project leads: Esraa Al Shafei and Melissa Tyas) (Philadelphia): Creating an open source tool for efficiently collecting and distributing crowdsourced news and data that news organizations can brand, embed, and customize.

DataBasic by Emerson Engagement Lab (Project leads: Catherine D’Ignazio and Rahul Bhargava) (Boston): Training journalists and others to easily apply data to their storytelling through a suite of tools that includes learning activities and video guides.

Data Privacy Project by Data and Society (Project lead: Bonnie Tijerina) (New York): Making it easier for libraries to set up secure digital services and for librarians to help patrons better understand online privacy issues through a technical support network, software and documentation toolkits, and more.

Federal Agency Dataset Adoption by API Evangelist (Project lead: Kin Lane) (Los Angeles): Making it easier to access federal data for wider use by the public through an effort focused on processing the more than 5,000 datasets available at 22 federal agencies; the project will be driven by the software hosting and collaboration platform, GitHub.

Media Public: Putting the People in Public Media (Project lead: Melody Kramer) (Washington, D.C.): Enabling public media organizations to collaborate with audiences and each other through an online platform that will allow them to recruit volunteers to help with various activities.

Network Geography 101 by Data & Society Research Institute (Project leads: Ingrid Burrington and Surya Mattu) (New York): Teaching people what the Internet is actually made of by creating educational tools that will help users connect what they see on screens to the systems and infrastructure that makes the Internet possible.

Ombuds by Soapbox Systems (Project lead: Alex Kuck) (Charlottesville, Va.): Helping to preserve and protect free speech online through software that lets activists, journalists, and others working in conflict zones record statements through a peer-to-peer microblogging platform that is backed by a public record.

OSM Lite by Digital Democracy (Project lead: Gregor MacLennan) (Oakland, Calif.): Developing an easy way for people to create their own geo-data using software from Open Street Map, the project that creates and distributes free geographic data for the world.

Placelet by MIT Media Lab (Project lead: Elizabeth Christoforetti) (Cambridge, Mass.): Developing sensors that will collect data on movement, audio. and air quality in urban places to encourage more sensitive urban planning and design processes that will better serve communities.

Project Facet (Project lead: Heather Bryant) (San Francisco): Helping newsrooms plan and coordinate coverage across publishing platforms through an editorial workflow management app that fosters collaboration across teams and with outside partners.

Public Access to Pricing Personalization by Northeastern University (Project lead: Jason Radford) (Boston): Allowing people to see how retailers personalize their user experience and apply price differentiation through a website that will show personalized and non-personalized versions of common retail sites.

Real-Time Foreign Lobbying Mashup by Sunlight Foundation (Project lead: Bob Lannon) (Washington, D.C.): Bringing more transparency to the influence that foreign countries have over U.S. politics and policies through a tool that will highlight data collected under the Foreign Agent Registration Act; the tool will identify connections between foreign clients and their U.S. agents.

Scrubadub by Datascope Analytics (Project lead: Dean Malmgren) (Chicago): Helping researchers, journalists and others more easily and ethically analyze unstructured text through a tool that scrubs personally identifiable information from raw text.

SpeakEZ by School of Information Studies, CCENT Lab, Syracuse University (Project lead: Murali Venkatesh) (Syracuse, N.Y.): Helping the Burmese Karen refugee population in Syracuse, N.Y., get access to a range of resources using their mobile phones through an information system that uses interactive voice response.

Terrapattern Mining Tool by Frank-Ratchye STUDIO for Creative Inquiry at Carnegie Mellon University (Project lead: Golan Levin) (Pittsburgh, Penn.): Enabling journalists, citizen scientists, humanitarian workers and others to detect ‘patterns of interest’ in satellite imagery, through an open-source tool. For example, users could use the tool to identify destroyed buildings in conflict zones.

User-Friendly Application for Election Data by Johnson County Election Office (Project lead: Nathan Carter) (Olathe, Kan.): Making it easier for voters, journalists, candidates and others to access election-related information through an application that will compile this data and allow users to query and filter it according to their needs.

Vote Worker Data Project by Fair Elections Legal Network (Project leads: Bob Brandon and Jon Sherman) (Washington, D.C.): Making it easier to recruit election poll workers through a search tool that will allow citizens to look for opportunities to serve as poll workers, list their skills, and apply to positions.

Visualizing Thick Data by IIT Institute of Design (Project lead: Kim Erwin) (Chicago): Helping researchers and others visualize qualitative data through an easy-to-use, web-based application designed for fast, efficient data exploration.

Voyager by Bocoup (Project lead: Irene Ros) (Boston): Enabling people to explore and understand complex data sets quickly using visual tools that automate visualization processes and respond to user feedback; the project is a collaboration with the Interactive Data Lab at the University of Washington.

Your Next Representative by DataMade (Project lead: Derek Eder) (Chicago): Expanding YourNextMP.com, a website by UK-based Democracy Club, for collecting and presenting information on local and national political candidates, to the United States and around the world.

Virtual Reality for Journalists by University of Texas at Austin (Project lead: R.B. Brenner) (Austin, Texas): Helping journalists introduce virtual reality content into their storytelling through an open-source tool designed to make publishing simple, operating like a WordPress for virtual reality.

Photo of Apple Newtons by Grant Hutchinson used under a Creative Commons license.

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