A web channel strategy won’t be enough

“There has been no reduction in Facebook traffic to Condé Nast’s brands as a whole.”

If 2022 was the year of the start of the end of the social web, 2023 will be when we all supercharge our off-platform audience strategies.

Meta reps told us in June 2022 that “link posts are trending out of style for user behavior,” the week that Nieman Lab’s Joshua Benton summarized: “Facebook was born on a web browser, 18 years ago, which meant that it was at some level built around linking. That made Facebook an incredibly powerful driver of traffic. TikTok, meanwhile, was born on a phone, five years ago, which means old web concepts like ‘sending traffic’ are meaningless.”

Interestingly, there has been no reduction in Facebook traffic to Condé Nast’s brands as a whole. While we’ve experienced some differences between our news brands and lifestyle brands, we’ve seen year-on-year Facebook growth across our brands and markets.

While Meta wants Facebook to be more TikTok, reducing link posts and upping “authentic voices, native to the platform” within its walled garden, the reality is that a typical user’s feed would be pretty quiet without link posts. This has benefited our brands, as has Facebook’s move to show content to “unconnected users,” with such posts making up 15.2% of feed content in Q3. This became an opportunity, enabling us all to reach Facebook users who don’t follow our pages.

And while Meta is divorcing itself from the news and publishers, Twitter is of course in turmoil.

Twitter audiences have grown for many of our markets, but dropped as a traffic source for our U.S. brands this year. There have been notable drops in “heavy tweeters” (myself included) since the pandemic began.

Meanwhile, TikTok and Instagram are the only social networks growing as news sources, according to Pew.

Condé Nast brands had an average of 12.3 million views a day on TikTok in 2022. American Vogue had 111 million video views on TikTok the week of the Met Gala, and 382 million views for Met Gala videos on Instagram.

This growth in off-platform requires all of us to recognize that our websites are not the sole audience and revenue drivers.

We must think of each platform and its role in the audience journey, acknowledging that there are multiple touchpoints including social, newsletter, podcasts, video, and site. And we must have a holistic audience strategy and understand how to promote our brands and stories across those touchpoints.

TikTok is, of course, top-of-funnel — but it offers more than brand awareness. It allows us to build community and relationships, with potential for commerce as well as consumer revenue.

Instagram is also toward the top of the marketing funnel, less of a traffic driver than Facebook even for Condé Nast’s highly visual brands. And there are also new opportunities on the horizon, with experiments in subscriptions.

A year or so ago, when I was leading audience development, social, and analytics for Vogue globally, I drew a diagram to show how different stories speak to different audiences.

Going into 2023, we would all benefit from developing a core content model for multiple channels.

For example, what is the story mix that enables a brand such as Condé Nast Traveler or Allure or Vanity Fair to reach a wide audience? And what are the community conversations that will develop that core superfan audience?

With buyouts, pivots, layoffs, and uncertainty at the platforms, news sites and publishers must all have a holistic on- and off-platform audience strategy. A website channel strategy is no longer enough.

Sarah Marshall is global executive director of distribution and channel strategy at Condé Nast.

If 2022 was the year of the start of the end of the social web, 2023 will be when we all supercharge our off-platform audience strategies.

Meta reps told us in June 2022 that “link posts are trending out of style for user behavior,” the week that Nieman Lab’s Joshua Benton summarized: “Facebook was born on a web browser, 18 years ago, which meant that it was at some level built around linking. That made Facebook an incredibly powerful driver of traffic. TikTok, meanwhile, was born on a phone, five years ago, which means old web concepts like ‘sending traffic’ are meaningless.”

Interestingly, there has been no reduction in Facebook traffic to Condé Nast’s brands as a whole. While we’ve experienced some differences between our news brands and lifestyle brands, we’ve seen year-on-year Facebook growth across our brands and markets.

While Meta wants Facebook to be more TikTok, reducing link posts and upping “authentic voices, native to the platform” within its walled garden, the reality is that a typical user’s feed would be pretty quiet without link posts. This has benefited our brands, as has Facebook’s move to show content to “unconnected users,” with such posts making up 15.2% of feed content in Q3. This became an opportunity, enabling us all to reach Facebook users who don’t follow our pages.

And while Meta is divorcing itself from the news and publishers, Twitter is of course in turmoil.

Twitter audiences have grown for many of our markets, but dropped as a traffic source for our U.S. brands this year. There have been notable drops in “heavy tweeters” (myself included) since the pandemic began.

Meanwhile, TikTok and Instagram are the only social networks growing as news sources, according to Pew.

Condé Nast brands had an average of 12.3 million views a day on TikTok in 2022. American Vogue had 111 million video views on TikTok the week of the Met Gala, and 382 million views for Met Gala videos on Instagram.

This growth in off-platform requires all of us to recognize that our websites are not the sole audience and revenue drivers.

We must think of each platform and its role in the audience journey, acknowledging that there are multiple touchpoints including social, newsletter, podcasts, video, and site. And we must have a holistic audience strategy and understand how to promote our brands and stories across those touchpoints.

TikTok is, of course, top-of-funnel — but it offers more than brand awareness. It allows us to build community and relationships, with potential for commerce as well as consumer revenue.

Instagram is also toward the top of the marketing funnel, less of a traffic driver than Facebook even for Condé Nast’s highly visual brands. And there are also new opportunities on the horizon, with experiments in subscriptions.

A year or so ago, when I was leading audience development, social, and analytics for Vogue globally, I drew a diagram to show how different stories speak to different audiences.

Going into 2023, we would all benefit from developing a core content model for multiple channels.

For example, what is the story mix that enables a brand such as Condé Nast Traveler or Allure or Vanity Fair to reach a wide audience? And what are the community conversations that will develop that core superfan audience?

With buyouts, pivots, layoffs, and uncertainty at the platforms, news sites and publishers must all have a holistic on- and off-platform audience strategy. A website channel strategy is no longer enough.

Sarah Marshall is global executive director of distribution and channel strategy at Condé Nast.

Ayala Panievsky   It’s time for PR for journalism

Nikki Usher   This is the year of the RSS reader. (Really!)

Bill Adair   The year of the fact-check (no, really!)

Kaitlyn Wells   We’ll prioritize media literacy for children

Andrew Donohue   We’ll find out whether journalism can, indeed, save democracy

Alan Henry   A reckoning with why trust in news is so low

Johannes Klingebiel   The innovation team, R.I.P.

Kirstin McCudden   We’ll codify protection of journalism and newsgathering

Jessica Clark   Open discourse retrenches

Jessica Maddox   Journalists keep getting manipulated by internet culture

John Davidow   A year of intergenerational learning

Rodney Gibbs   Recalibrating how we work apart

Mario García   More newsrooms go mobile-first

Cassandra Etienne   Local news fellowships will help fight newsroom inequities

Tim Carmody   Newsletter writers need a new ethics

Molly de Aguiar and Mandy Van Deven   Narrative change trend brings new money to journalism

Pia Frey   Publishers start polling their users at scale

Sarah Stonbely   Growth in public funding for news and information at the state and local levels

Kerri Hoffman   Podcasting goes local

Dominic-Madori Davis   Everyone finally realizes the need for diverse voices in tech reporting

Eric Nuzum   A focus on people instead of power

Josh Schwartz   The AI spammers are coming

Sue Cross   Thinking and acting collectively to save the news

Alex Perry   New paths to transparency without Twitter

Gabe Schneider   Well-funded journalism leaders stop making disparate pay

Victor Pickard   The year journalism and capitalism finally divorce

Masuma Ahuja   Journalism starts working for and with its communities

Jaden Amos   TikTok personality journalists continue to rise

Larry Ryckman   We’ll work together with our competitors

Doris Truong   Workers demand to be paid what the job is worth

Upasna Gautam   Technology that performs at the speed of news

Barbara Raab   More journalism funders will take more risks

Wilson Liévano   Diaspora journalism takes the next step

Kathy Lu   We need emotionally agile newsroom leaders

Sarah Alvarez   Dream bigger or lose out

David Skok   Renewed interest in human-powered reporting

Delano Massey   The industry shakes its imposter syndrome

Michael W. Wagner   The backlash against pro-democracy reporting is coming

Basile Simon   Towards supporting criminal accountability

Shanté Cosme   The answer to “quiet quitting” is radical empathy

Amethyst J. Davis   The slight of the great contraction

Nicholas Diakopoulos   Journalists productively harness generative AI tools

Julia Angwin   Democracies will get serious about saving journalism

Tamar Charney   Flux is the new stability

Joe Amditis   AI throws a lifeline to local publishers

Jennifer Brandel   AI couldn’t care less. Journalists will care more. 

Jarrad Henderson   Video editing will help people understand the media they consume

Ryan Gantz   “I’m sorry, but I’m a large language model”

Eric Thurm   Journalists think of themselves as workers

Joanne McNeil   Facebook and the media kiss and make up

Moreno Cruz Osório   Brazilian journalism turns wounds into action

Priyanjana Bengani   Partisan local news networks will collaborate

Sarah Marshall   A web channel strategy won’t be enough

Jesse Holcomb   Buffeted, whipped, bullied, pulled

Mael Vallejo   More threats to press freedom across the Americas

Mauricio Cabrera   It’s no longer about audiences, it’s about communities

Burt Herman   The year AI truly arrives — and with it the reckoning

Richard Tofel   The press might get better at vetting presidential candidates

Sam Gregory   Synthetic media forces us to understand how media gets made

Emily Nonko   Incarcerated reporters get more bylines

Nicholas Thompson   The year AI actually changes the media business

Surya Mattu   Data journalists learn from photojournalists

Matt Rasnic   More newsroom workers turn to organized labor

Dana Lacey   Tech will screw publishers over

Leezel Tanglao   Community partnerships drive better reporting

Christina Shih   Shared values move from nice-to-haves to essentials

Eric Holthaus   As social media fragments, marginalized voices gain more power

Hillary Frey   Death to the labor-intensive memo for prospective hires

Mar Cabra   The inevitable mental health revolution

Joshua P. Darr   Local to live, wire to wither

Anna Nirmala   News organizations get new structures

Simon Galperin   Philanthropy stops investing in corporate media

Kavya Sukumar   Belling the cat: The rise of independent fact-checking at scale

Ryan Nave   Citizen journalism, but make it equitable

Jonas Kaiser   Rejecting the “free speech” frame

Karina Montoya   More reporters on the antitrust beat

Jody Brannon   We’ll embrace policy remedies

Christoph Mergerson   The rot at the core of the news business

Alex Sujong Laughlin   Credit where it’s due

Janet Haven   ChatGPT and the future of trust 

J. Siguru Wahutu   American journalism reckons with its colonialist tendencies

Brian Moritz   Rebuilding the news bundle

Alexandra Svokos   Working harder to reach audiences where they are

Amy Schmitz Weiss   Journalism education faces a crossroads

Mariana Moura Santos   A woman who speaks is a woman who changes the world

Gordon Crovitz   The year advertisers stop funding misinformation

Joni Deutsch   Podcast collaboration — not competition — breeds excellence

Janelle Salanga   Journalists work from a place of harm reduction

Brian Stelter   Finding new ways to reach news avoiders

Anthony Nadler   Confronting media gerrymandering

Andrew Losowsky   Journalism realizes the replacement for Twitter is not a new Twitter

Bill Grueskin   Local news will come to rely on AI

Felicitas Carrique and Becca Aaronson   News product goes from trend to standard

Don Day   The news about the news is bad. I’m optimistic.

Cari Nazeer and Emily Goligoski   News organizations step up their support for caregivers

Ariel Zirulnick   Journalism doubles down on user needs

Danielle K. Brown and Kathleen Searles   DEI efforts must consider mental health and online abuse

Jim VandeHei   There is no “peak newsletter”

Taylor Lorenz   The “creator economy” will be astroturfed

Sue Schardt   Toward a new poetics of journalism

Dannagal G. Young   Stop rewarding elite performances of identity threat

Paul Cheung   More news organizations will realize they are in the business of impact, not eyeballs

Jacob L. Nelson   Despite it all, people will still want to be journalists

Anika Anand   Independent news businesses lead the way on healthy work cultures

Jakob Moll   Journalism startups will think beyond English

A.J. Bauer   Covering the right wrong

Elite Truong   In platform collapse, an opportunity for community

Raney Aronson-Rath   Journalists will band together to fight intimidation

Snigdha Sur   Newsrooms get nimble in a recession

Sumi Aggarwal   Smart newsrooms will prioritize board development

Tre'vell Anderson   Continued culpability in anti-trans campaigns

Gina Chua   The traditional story structure gets deconstructed

Elizabeth Bramson-Boudreau   More of the same

Parker Molloy   We’ll reach new heights of moral panic

Julia Beizer   News fatigue shows us a clear path forward

S. Mitra Kalita   “Everything sucks. Good luck to you.”

Esther Kezia Thorpe   Subscription pressures force product innovation

Peter Bale   Rising costs force more digital innovation

Sarabeth Berman   Nonprofit local news shows that it can scale

Al Lucca   Digital news design gets interesting again

Daniel Trielli   Trust in news will continue to fall. Just look at Brazil.

Sam Guzik   AI will start fact-checking. We may not like the results.

Michael Schudson   Journalism gets more and more difficult

Khushbu Shah   Global reporting will suffer

Susan Chira   Equipping local journalism

Francesco Zaffarano   There is no end of “social media”

Ryan Kellett   Airline-like loyalty programs try to tie down news readers

Zizi Papacharissi   Platforms are over

Kaitlin C. Miller   Harassment in journalism won’t get better, but we’ll talk about it more openly

Lisa Heyamoto   The independent news industry gets a roadmap to sustainability

Anita Varma   Journalism prioritizes the basic need for survival

Valérie Bélair-Gagnon   Well-being will become a core tenet of journalism

Cory Bergman   The AI content flood

Laxmi Parthasarathy   Unlocking the silent demand for international journalism

Peter Sterne   AI enters the newsroom

Mary Walter-Brown and Tristan Loper   Mission-driven metrics become our North Star

Jenna Weiss-Berman   The economic downturn benefits the podcasting industry. (No, really!)

Jim Friedlich   Local journalism steps up to the challenge of civic coverage

Laura E. Davis   The year we embrace the robots — and ourselves

Megan Lucero and Shirish Kulkarni   The future of journalism is not you

Rachel Glickhouse   Humanizing newsrooms will be a badge of honor

Juleyka Lantigua   Newsrooms recognize women of color as the canaries in the coal mine

An Xiao Mina   Journalism in a time of permacrisis

Cindy Royal   Yes, journalists should learn to code, but…

Nicholas Jackson   There will be launches — and we’ll keep doing the work

Ben Werdmuller   The internet is up for grabs again

David Cohn   AI made this prediction

Walter Frick   Journalists wake up to the power of prediction markets

Alexandra Borchardt   The year of the climate journalism strategy

Martina Efeyini   Talk to Gen Z. They’re the experts of Gen Z.

Ståle Grut   Your newsroom experiences a Midjourney-gate, too

Emma Carew Grovum   The year to resist forgetting about diversity

Sue Robinson   Engagement journalism will have to confront a tougher reality

Stefanie Murray   The year U.S. media stops screwing around and becomes pro-democracy

Eric Ulken   Generative AI brings wrongness at scale

Errin Haines   Journalists on the campaign trail mend trust with the public

Jennifer Choi and Jonathan Jackson   Funders finally bet on next-generation news entrepreneurs